Items where Author is "Shatyawan, Dharma Vira"
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Thesis
Shatyawan, Dharma Vira (2022) Analisis pengaruh service quality, prices,employees, dan physical evidence terhadap customer satisfication dan pada akhirnya customer loyalty pelanggan Telkomsel di Surabaya = Analysis of the effect service quality, prices, employees, and physical evidence on customer satisfication and customer loyalty at Telkomsel's customer in Surabaya. Bachelor thesis, Universitas Pelita Harapan.