Items where Author is "Sibuea, Indah Lestari"
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Thesis
Sibuea, Indah Lestari (2017) Analisis pengaruh service quality, customer satisfaction, dan customer value terhadap customer loyalty melalui crm quality pada pelanggan gerai j.co di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.
