Items where Author is "Silalahi, Felix Steven"
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Thesis
Silalahi, Felix Steven (2020) Behavior of employesss, customer interaction, employee expertise, food & beverage quality, front desk quality, room quality, safety & security, socialitbility, waiting time, terhadap revisit intention melalui customer satisfaction pada tamu hotel Shangri-La di Surabaya. Bachelor thesis, Universitas Pelita Harapan.