Items where Author is "Slamet, David Kurniawan"
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Thesis
Slamet, David Kurniawan (2020) Pengaruh satisfaction, self-brand connection dan emotion during service terhadap attitudinal loyalty yang di intervening oleh customer engagement pada bank = The effect of customer satisfaction, brand relationship, and emotional relationships on loyalty attitudes intervening by customer involvement with the bank. Bachelor thesis, Universitas Pelita Harapan.