Thesis

Soetedja, Annamaria Gabriela (2022) Pengaruh clinic brand imange terhadap expected quality, perceived quality, perceived value, dan patient satisfaction serta dampaknya pada attitudinal loyalty dan behavior loyalty (studi pada klinik gigi di Jakarta Barat). Masters thesis, Universitas Pelita Harapan.

Soetedja, Annamaria Gabriela (2022) PENGARUH PRIVACY AND SAFETY, COMMUNICATION, DAN PHYSICAL ENVIRONMENT, TERHADAP PATIENT SATISFACTION SERTA DAMPAKNYA PADA LOYALTY (STUDI PADA DENTAL KLINIK DI JAKARTA BARAT). Masters thesis, Universitas Pelita Harapan.