Items where Author is "Stephen, Marcello"
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Thesis
Stephen, Marcello (2021) Analisis pengaruh e-service quality terhadap customer e-loyalty bisnis e-ticketing dengan customer e-satisfaction sebagai variabel intervening dan website familiarity sebagai variabel moderating (studi pada konsumen traveloka) = Analysis of the e-service quality effect on customer e-loyalty e-ticketing business with customer e-satisfaction as intervening variables and familiarity website as a moderating variables (study on consumers). Bachelor thesis, Universitas Pelita Harapan.