Items where Author is "Suratman, Henri Djokosura"
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Thesis
Suratman, Henri Djokosura (2002) Mengukur kesenjangan antara harapan manajemen dengan performa pelayanan customer care PT. Linknet berdasarkan tujuh indikator kesenjangan (suatu kajian pelaksanaan fungsi internal public relations di. Bachelor thesis, Universitas Pelita Harapan.