Items where Author is "Sutanto, Frilianti Renata Arsel"
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Thesis
Sutanto, Frilianti Renata Arsel (2022) Pengaruh trust, service quality, functional value dan emotional value terhadap customer satisfaction pada nasabah bank Mandiri di kota Raha, Sulawesi Tenggara. Bachelor thesis, Universitas Pelita Harapan.