Thesis

Tanaldo, Wilbert Roderick (2024) Analisis faktor product quality, service quality, dan corporate image terhadap customer loyalty melalui customer satisfaction pada pelanggan CV Vins Cahaya Sukses di Pekanbaru = factor analysis of product quality, service quality, and corporate image on customer loyalty through customer satisfaction on CV Vins Cahaya Sukses customers in Pekanbaru. Masters thesis, Universitas Pelita Harapan.

Tanaldo, Wilbert Roderick (2022) The influence of service quality and social media marketing towards customer satisfaction in CV Cipta Prima Mobil, Pekanbaru. Bachelor thesis, Universitas Pelita Harapan.