Items where Author is "Tando, Ariel Kirana"
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Thesis
Tando, Ariel Kirana (2022) Analisis pengaruh efficiency, delivery management, customer service, personalization, privacy, product description, product presentation, entertainment, application appearance terhadap e-loyalty melalui e-satisfaction pada Pengguna aplikasi lazada di Surabaya. Masters thesis, Universitas Pelita Harapan.
Tando, Ariel Kirana (2021) Analisis pengaruh ubiquity, application design, fulfillment, customer service, privacy, terhadap e-customer satisfaction dan e-customer loyalty pada pengguna aplikasi lazada di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.