Items where Author is "Tansy, Kartina"
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Thesis
Tansy, Kartina (2020) Analisis pengaruh non verbal communication terhadap customer loyalty melalui emotional response dan customer satisfaction pada pengunjung Grapari di Surabaya = Analysis of the effect of non verbal communication on customer loyalty through emotional response and customer satisfaction on Grapari visitors in Surabaya. Masters thesis, Universitas Pelita Harapan.