Items where Author is "Tjahjadhi, Belinda Faustina"
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Tjahjadhi, Belinda Faustina (2019) Pengembangan model servqual untuk perguruan tinggi (hedqual) dengan metode pls-sem di program studi teknik industri Universitas Pelita Harapan = Development of servqual model for higher eucation (hedqual) using pls-sem method at industrial engineering department UPH. Bachelor thesis, Universitas Pelita Harapan.