Items where Author is "Widjaja, Indrawan"
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Widjaja, Indrawan (2011) Pengaruh kualitas layanan terhadap loyalitas pelanggan melalui kepercayaan pelanggan dan kepuasan pelanggan pada apotek di Manado = The effect of service quality to customer loyalty through customer trust and customer satisfaction on Manado’s pharmacy. Masters thesis, Universtitas Pelita Harapan.