Thesis

Wijayati, Intan Fildzah (2019) Analisis pengaruh physical environment quality terhadap customer loyalty melalui perceived value dan customer satisfaction pada pelanggan restoran de soematra 1910 di Surabaya. Masters thesis, Universtitas Pelita Harapan.

Wijayati, Intan Fildzah (2018) Analisis pengaruh interaction quality, physical environment quality, outcome quality terhadap perceived value dan corporate image melalui customer satisfaction dalam upaya meningkatkan behavioral intentions pada wajib pajak kantor pelayanan “x” di Sidoarjo. Bachelor thesis, Universitas Pelita Harapan Surabaya.