Items where Author is "Wowiling, Jennifer Vania"
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Thesis
Wowiling, Jennifer Vania (2021) Menganalisa kekuatan kualitas pelayanan serta kepuasan pelanggan sebagai faktor-faktor yang mempengaruhi retensi dan loyalitas pelanggan di Restoran Dabu Dabu Lemong Manado = Investigating the strength of service quality, and customer satisfaction as factors affecting customer retention and loyalty at Dabu Dabu Lemong Restaurant Manado. Bachelor thesis, Universitas Pelita Harapan.