Items where Division is "University Subject > Current > Faculty/School - UPH Surabaya > Business School > Management
Current > Faculty/School - UPH Surabaya > Business School > Management" and Year is 2020

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Number of items: 60.

A

Abigail, Cinta Kathleen (2020) Analisis pengaruh service quality, perceived risk, social influence, dan promotion terhadap customer satisfaction dan customer loyalty pada pengguna Traveloka di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Abraham, Victor (2020) Analysis on the influence of schedule flexibility, orientation & training, empowerment, social interaction, reflection, reward & recognition on the intention to remain through volunteer satisfaction at international christian assembly youth in Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Agustinus, Mikhael (2020) Analisis physical environment, food quality, costumer orientation, communication, relationship benefits, price fairness, terhadap costumer loyalty melalui relationship quality. Bachelor thesis, Universitas Pelita Harapan.

Alexander, Alexander (2020) Analisis pengaruh human resource management, food quality, dan ambiance terhadap customer satisfaction dan akhirnya menuju customer behavioral intentions pada pelanggan restoran Bakmi GM di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Amadea, Evelyn (2020) Pengaruh product quality, service quality, environment quality, dan product assortment terhadap customer loyalty melalui customer satisfaction restoran XO Suki Surabaya = The effect of product quality, service quality, environment quality, and product assortment on customer loyalty through customer satisfaction XO Suki restaurant Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Aries, Aan (2020) Analisis pengaruh social media marketing, corporate social responsibility, sales promotion dan store environment terhadap customer retention melalui perceived value pada pelanggan the body shop Pakuwon Trade Center di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Aufar, Allian (2020) Analisis pengaruh convenience, price, product terhadap attitude towards online shopping dan pada akhirnya repurchase intention pelanggan blibli.com di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Aurelia, Christina (2020) Analisis pengaruh innovative service, novel offering, creative promotion, new experience terhadap patronage intention melalui perceived value pada pelanggan Transmart hypermarket Rungkut di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

B

Baktinadi, Khemara (2020) Analisis pengaruh food quality, service quality, atmospherics terhadap brand loyalty melalui emotions pada pelanggan Domicile Kitchen & Lounge di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Budianto, Obed (2020) Analisis pengaruh technical quality, empathy, physical environment terhadap customer loyalty melalui perceived value dan customer satisfaction pada pelanggan kafe excelso Ahmad Yani di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Budiharto, Joel (2020) Analisis pengaruh service quality terhadap customer loyalty melalui consumption emotions, image, perceived value, dan customer satisfaction pada pelanggan restoran Wingstop di jl. Bukit Darmo Boulevard Surabaya. Bachelor thesis, Universitas Pelita Harapan.

C

Carrayanta, Verren (2020) Analisis pengaruh service quality dan experience quality terhadap customer loyalty melalui perceived value dan attitude pada pelanggan Djournal coffee di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Chandra, Moudy Renata (2020) Analisis pengaruh senses, interior design, signage, facilities, atmospherics, staff, other visitor’s behaviour, the visitor himself/herself, terhadap customer loyalty melalui emotions dan satisfaction pada pelanggan Watsons di Surabaya = Analysis of senses, interior design, signage, facilities, atmospherics, staff, other visitor’s behaviour, the visitor himself/herself, on customer loyalty through emotions and satisfaction on customer Watsons in Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Chandra, Sevira Shalsa Bella (2020) Analisis pengaruh brand conciousness, materialism, social comparison, fashion innovativeness dan fashion involvement terhadap attitude towards luxury fashion goods pelanggan Furla di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Christian, Edwin (2020) Analisis pengaruh daya tarik Universitas Swasta terhadap pengambilan keputusan pembelian masyarakat melalui variabel living, learning, reputation, economy, strategy, dan service (studi kasus pada lima Universitas Swasta di Surabaya) = "Analysis of the effect of private unversity attraction on community purchase decision making through variables of life, study, reputation, economics, strategies, and services (case study at five private unversities)". Bachelor thesis, Universitas Pelita Harapan.

D

Danilo, Steven (2020) Analisis pengaruh atmospherics, food quality, service quality, other customer, brand image, customer satisfaction, terhadap brand preference melalui brand trust pada pelanggan restaurant seafood Layar di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Dannyanto, Radityo (2020) Analisis pengaruh access quality, venue quality, contest quality terhadap intention to return melalui satisfaction pada pengunjung kepo market di Suarabaya = Analysis of access quality, venue quality, contest quality on intention to return through satisfaction on customer kepo market un Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Dewi, Nova Sinta (2020) Analisis pengaruh atmospherics, food quality, service quality, dan other customer terhadap brand preference, melalui brand image, customer satisfaction, dan brand trust pada konsumen restoran X.O Suki Tunjungan Plaza 4 Surabaya = The effect of atmospherics, food quality, service quality, and other customer on brand preference through brand image, customer satisfaction, and brand trust on X.O restaurant customers Suki Tunjungan Plaza 4 Surabaya. Bachelor thesis, Universitas Pelita Harapan.

G

Go, Vernando (2020) Analisis pengaruh service quality, product quality, dan perceived value terhadap customer loyalty melalui customer satisfaction pada pelanggan Sogo department store di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Gunawan, Andreas (2020) Analisis pengaruh food quality, service quality, price, convenience, atmosphere terhadap customer satisfaction dan repurchase intention pada pelanggan restoran Pizza Hut di Surabaya = Analysis of the effect of food quality, service quality, price, convenience, atmosphere on customer satisfaction and repurchase intention on Pizza Hut restaurant customers in Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Gunawan, Renaldo (2020) Analisis pengaruh food quality, customer service, service pricing, value-added service, terhadap customer satisfaction dan customer loyalty pelanggan carl's junior di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

H

Hernando, Jason (2020) Pengaruh physical environment, food quality, customer orientation, communication, relationship benefit, dan price fairness terhadap customer loyalty melalui relationship quality pelanggan Shao Kao Manyar di Surabaya = The effect of physical environment, food quality, customer orientation, communication, relationship benefit, and price fairness to the customer loyalty through relationship quality in Shao Kao restaurant in Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Hoediono, Kenny (2020) Analisis pengaruh atmospherics, food quality, service quality, other customer terhadap brand preference melalui brand image, customer satisfaction dan brand trust pada pelanggan restoran Kintan Pakuwon Mall Surabaya. Bachelor thesis, Universita Pelita Harapan.

K

Kimade, Kevin (2020) Analisis faktor-faktor yang mempengaruhi positive emotion, value, dan behavioral intention pada pelanggan Sushi Tei di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Komaling, Franklin (2020) Analisis pengaruh efficiency, requirement fulfillment, system accessibility, dan privacy dalam membentuk customer satisfaction dan customer loyalty pada pelanggan Shopee di Manado. Bachelor thesis, Universitas Pelita Harapan.

L

Lala, Hilkia (2020) Analisis pengaruh faktor-faktor yang mempengaruhi usefulness, user satisfaction, dan customer loyalty dari pelanggan Zalora Di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Lee, Sherren (2020) Analisis pengaruh physical environment quality terhadap perceived value, customer satisfaction dan customer loyalty pada pelanggan restoran pavilion JW Mariott di Surabaya. Bachelor thesis, universitas pelita harapan.

Liestyawan, Grace (2020) Analisa faktor-faktor yang mempengaruhi customer trust, customer satisfaction dan customer loyalty pada pelanggan Shopee di Surabaya = Analysis factors that affecting customer trust, customer satisfaction and customer loyalty on Shopee customers in Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Louis, Glory (2020) Analisis pengaruh faktor merchandise mix, retail environment, customer service terhadap customer loyalty melalui customer satisfaction pada pelanggan papaya fresh gallery di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Lutfiani, Safira (2020) Pengaruh price earning ratio (per), earning growth, firm size, dividend yield, dan economic value added (eva) terhadap return saham pada indeks kompas100 pada periode 2015 - 2019. Bachelor thesis, Universitas Pelita Harapan.

M

Mangore, Patrio (2020) Analisis pengaruh efficiency, system availabilty, fulfillment, dan privacy terhadap satisfaction dan trust yang membentuk loyalty pada pengguna Tokopedia di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Meinanda, Dhianita Layla (2020) Analisis pengaruh prooduct perceived quality, service, environment dan assortment terhadap loyalitas pelanggan melalui kepuasan pada pelanggan depot Bu Rudy cabang Dharmahusada Di Surabaya. Bachelor thesis, Universita Pelita Harapan.

Mevina, Ria Rista (2020) Analisis pengaruh kualitas layanan,harga,karyawan,bukti fisik terhadap loyalitas pelanggan melalui kepuasan pelanggan pada pengguna aplikasi Grabfood di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

N

Natasya, Clarita Maria (2020) Analisis pengaruh perceived service quality, corporate image, trust, perceived switching cost Terhadap customer loyalty pelanggan salon Shinjuku Hairmake di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Novilia, Novilia (2020) Analisis pengaruh food, service, price and value, convenience, atmosphere terhadap behavioral intention melalui satisfaction pada pelanggan gyu kaku japanese bbq di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Nugraha, Kyko (2020) Analisis pengaruh functions, usability, design, applications, price, customer support, corporate image, switching barrier, terhadap customer loyalty melalui customer satisfaction pada pengguna smartphone samsung di Surabaya = Functions, usability, design, applications, price, customer support, corporate image, customer satisfaction, customer loyalty, switching barrier. Bachelor thesis, Universitas Pelita Harapan.

O

Oentoro, Gabriel (2020) Analisis pengaruh personal need, site organization, user friendliness, efficiency of website, terhadap e-customer loyalty melalui e-customer satisfaction pada pengguna Grab di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Oksiana, Maria (2020) Analisis pengaruh self-identification, access, atmosphere, price/promotion, cross-category assortment, within-category assortment terhadap mall loyalty melalui hedonic value, utilitarian value dan shopping well-being (studi pada pelanggan transmart ngagel di Surabaya). Bachelor thesis, Universitas Pelita Harapan.

P

Purba, Farel (2020) Analisis pengaruh driver of lovemarks terhadap brand love dan brand respect untuk membentuk brand loyalty pada pelanggan Starbucks di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Putra, Abraham Purnama (2020) Analisis pengaruh perceived quality, service convenience, perceived value, dan satisfaction terhadap customer loyalty pelanggan showroom victory Gemilang. Bachelor thesis, Universitas Pelita Harapan.

Putra, Fandy (2020) Analisis pengaruh salesPpople, enviroment, assortment dan promotion terhadap satisfaction, value for money dan loyalty intention pada pelanggan Hartono Elektronika di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Putra Hadi, Onny (2020) Pengaruh service quality, food quality, atmosphere terhadap satisfaction, trust, customers loyalty pada kedai es krim Zangrandi Yos Sudarso Surabaya = The influence of service quality, food quality, atmos-phere on satisfaction, trust, costumers loyalty on kedai es krim Zangrandi Yos Sudarso Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Putri, Alicia Sandra Saskia (2020) Analisis pengaruh entertainment, exploration, gratification, social, status, idea dan price promotion terhadap customer satisfaction dalam membentuk customer loyalty pada pelanggan H&M di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

S

Safira, Erlin (2020) Analisis pengaruh design application, privacy, dan fulfillment terhadap customer loyalty melalui perceived value, customer satisfaction, dan customer trust Pada pelanggan aplikasi Shopee di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Salim, Vennysia (2020) Analisis faktor faktor yang mempengaruhi customer loyalty pelanggan H&M di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Santoso, Ricky (2020) Analisis pengaruh interactive speed, web skill, challenge, perceived control, telepresence, perceived usefulness, ease of use terhadap flow dan customer loyalty pelanggan Traveloka di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Saputra, Mikhael (2020) Analisis pengaruh perceived sacrifice dan service quality terhadap behavioral intention melalui satisfaction dan perceived value pada penumpang Suroboyo Bus di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Sari, Ayu Cahya (2020) Pengaruh earning growth, firm size, dividend yield dan profitability terhadap price earning ratio dalam strategi investasi saham menggunakan price earning ratio residual pada indeks kompas100 periode 2015-2019. Bachelor thesis, Universitas Pelita Harapan.

Sembodo, Gabriel Nathania (2020) Analisis pengaruh efficiency, order management, customer service, personalization, trust, product description, product presentation, entertainment value, dan application appearance terhadap e-satisfaction dalam membentuk e-loyalty pada pelanggan Shopee di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Silalahi, Felix Steven (2020) Behavior of employesss, customer interaction, employee expertise, food & beverage quality, front desk quality, room quality, safety & security, socialitbility, waiting time, terhadap revisit intention melalui customer satisfaction pada tamu hotel Shangri-La di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Sonatha, Christian (2020) Analisis pengaruh quality, brand image, Marketing strategy terhadap customer Satisfaction dan repurchase intention pada restoran cepat saji mc donald’s Sidoarjo = Analysis of the influence of quality, brand image, marketing strategy towards customer satisfaction and repurchase intentions at mc donald's Sidoarjo fast food restaurant. Bachelor thesis, Universitas Pelita Harapan.

Suasa, Fiona (2020) Analisis pengaruh perceived organizational support, extrinsic work values, intrinsic work values, emotional exhaustion, cynicism, dan reduced professional efficacy terhadap organizational citizenship behaviour (ocb) dan pengaruh ocb terhadap job performances pekerja paruh waktu di Surabaya = "Analysis of the influence of perceived organizational support, extrinsic work values, intrinsic work values, emotional exhaustion, cynicism, and reduced professional efficacy on organizational citizenship behavior (ocb) and ocb’s influence on surabaya part timer’s job performance”. Bachelor thesis, Universitas Pelita Harapan.

Surya, Marcellino (2020) Analisis pengaruh perceived innovation dan brand awareness melalui perceived quality dan perceived value dalam purchase intention pada Iphone 11 di Surabaya. Bachelor thesis, universitas pelita harapan.

Susannia, Monica (2020) Analisis pengaruh faktor environment quality, delivery quality, dan outcome quality terhadap behavioral intention melalui customer satisfaction pada pengguna situs belanja di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Susanto, Imelda (2020) Analisis pengaruh performance expectancy, effort expectancy, social influence, facilitating conditions, price value, hedonic motivation, online review, dan online tracking terhadap customer loyalty melalui satisfaction pada pengguna aplikasi gojek di Surabaya = Analysis of the influence of performance expectancy, effort expectancy, social influence, facilitating conditions, price value, hedonic motivation, online review, and online tracking on customer loyalty through gojek application in Surabaya. Bachelor thesis, Universitas Pelita Harapan.

T

Tan, Alexandro Karmelio Calvin (2020) Analisis retensi pelanggan melalui dimensi kualitas produk, interior, kualitas layanan, serta harga & nilai (studi kasus pada 3 restoran buffet di Surabaya). Bachelor thesis, Universitas Pelita Harapan.

Tjiong, Erick Rovyanto (2020) Analisis pengaruh information quality, security, service quality, visual appearance, price, brand image, ease Of use terhadap repurchase intention melalui perceived value pada pengguna Tiket.com di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

V

Valencia, Michelle (2020) Analisis pengaruh faktor LPSQUAL (program policy, rewards, personalization, information quality, courteousness/helpfulness, tangibility, communication quality) terhadap store loyalty melalui program perceived value, program satisfaction, program loyalty pelanggan ACE Hardware di Surabaya = Analysis of the influence of lpsqual factors (program policy, rewards, personalization, information quality, courteousness/helpfulness,tangibility, communication quality ) on store loyalty through program perceived value, program satisfaction, program loyalty ACE Hardware customers in Surabaya. Bachelor thesis, Universitas Pelita Harapan.

W

Wahyu Elian, Evandrew (2020) Analisis pengaruh faktor quality physical environment, food quality, service quality, restaurant image dan customer perceived value terhadap behavioral intention melalui customer satisfaction pada konsumen Coffee Toffee di Surabaya = Analysis quality physical environment, food quality, service quality, restaurant image and customer perceived value on behavioral intention through customer satisfaction on Coffee Toffee consumers in Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Y

Yofri, Charles (2020) Analisis pengaruh ease of use, web site design and layout, responsiveness, customization, dan assurance terhadap satisfaction dan trust untuk meningkatkan customer loyalty. Bachelor thesis, universita pelita harapan.

This list was generated on Mon Aug 8 01:52:34 2022 WIB.