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Abel, Alberthson Rodriquez Arriejorza Fitzpierr (2021) Pengaruh food quality, service quality, dan price, terhadap behavioral intention melalui customer satisfaction Depot Bambu Kuning Kupang. Bachelor thesis, UPH Surabaya.
Alexander, Bernard Julius (2021) Analisis pengaruh sensory experience, affective experience, behavioral experience, dan intellectual experience terhadap behavioral intention melalui cognitive engagement, affective experience, dan behavioral engagement pada pengguna iPhone X di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Alexanders, Steven (2021) Analisis pengaruh food quality, price, location and environment, service quality, customer satisfaction terhadap customer loyalty pada pelanggan sushi tei Pakuwon Mall di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Amelia, Kirana (2021) Analisis variabel perceived herd behavior, subjective norms, peer communication, emotional support, dan parasocial interaction terhadap intention to purchase in social commerce pada pelanggan Tokopedia di Surabaya - Analysis of variables perceived herd behavior, subjective norms, peer communication, emotional support, and parasocial interaction on intention to purchase in social commerce on Tokopedia customers in Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Andrian, Daniel (2021) Analisis faktor-faktor yang mempengaruhi word of mouth, continuance commitment, dan customer satisfaction pada pengguna aplikasi shopee di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Angelica, Thalia (2021) Analisis pengaruh aesthetic performance, functional performance, hedonic satisfaction, utilitarian satisfaction terhadap customer loyalty melalui overall satisfaction pada pelanggan aplikasi Happyfresh di Surabaya = analysis of aesthetic performance, functional performance, hedonic satisfaction, utilitarian satisfaction towards customer loyalty through overall satisfaction on Happyfresh application customer in Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Anggrek, Steven Samuel (2021) Analisis pengaruh technical quality, application quality, information quality, social influence, sources of credibility, customer experience, dan performance expectancy terhadap customer satisfaction dan trust dan pada akhirnya word-of-mouth pada pelanggan Aplikasi Zalora di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Astawakra, Wayan (2021) Analisis pengaruh physical environment, food quality, customer orientation, communication, relationship benefits, price fairness terhadap customer loyalty melalui relationship quality pada pelanggan Restoran Geprek Bensu di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Asyrofi, Arief (2021) Analisis pengaruh food quality, service quality, convenience, dan ambiance terhadap future intention melalui overall satisfaction pada pelanggan KFC di kota Pangkalan Bun. Bachelor thesis, Universtitas Pelita Harapan.
Avissa, Maria Chrysilla (2021) Analisis pengaruh perceived quality, perceived ease of use, design, applications, price, customer support, corporate image, switching barriers, terhadap customer loyalty melalui customer satisfaction pada pengguna Xiaomi di Surabaya = Analysis of perceived quality, perceived ease of use, design, applications, price, customer support, corporate image, switching barriers, on customer loyalty through customer satisfaction on Xiaomi user in Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Azizah, Nur (2021) Analisis Pengaruh Customer Brand Identification, Self-Congruity, Service Value, Brand Involvement Terhadap Brand Loyalty Melalui Brand Satifaction Konsumen Starbuck Coffee di Galaxy Mall. Bachelor thesis, Universitas Pelita Harapan.
Budianti, Nadya (2021) Analisis pengaruh kualitas makanan, harga, lokasi dan lingkungan, dan kualits layanan terhadap kepuasan pelanggan dalam membentuk kesetiaan pelanggan pada pelanggan KFC Tulungagung. Bachelor thesis, Universitas Pelita Harapan Surabaya.
Budiman, Priza Parmalita (2021) Analisis Pengaruh Utilitarian Quality dan Hedonic Quality Terhadap Online Trust, Online Commitment dan Online Satisfaction yang Membentuk Online Loyalty pada Pengguna Aplikasi BCA Mobile di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Cahyono, Michael Sabatinus (2021) Analisis pengaruh online shopping experience, customer service, external incentives, dan privacy terhadap customer satisfaction yang membentuk customer loyalty pada pelanggan Tokopedia di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Carolina, Irene (2021) Analisis pengaruh online shopping experience, customer service, external incentives dan privacy terhadap customer satisfaction yang membentuk customer loyalty pada pelanggan aplikasi Sociolla di Surabaya. Bachelor thesis, Univesitas Pelita Harapan.
Chiarouven, Nancy (2021) Analisis pengaruh performance expectancy, effort expectancy, social influence, facilitating condition, hedonic motivation, price value, online review, online rating, online tracking terhadap continuance intention melalui e-satisfaction dan habit pada pengguna aplikasi Bukalapak. Bachelor thesis, Universitas Pelita Harapan.
Chrisnugraha, Mahendra (2021) Faktor-faktor yang mempengaruhi customer loyalty pada pelanggan Excelso di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Ciawi, Derika (2021) Analisis pengaruh service quality, food quality, atmospherics, other customers, price, restaurant reputation, variety seeking tendency terhadap revisit intention melalui customer satisfaction dan trust pada pelanggan Boncafe Manyar Kertoarjo di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Daniella, Yovina (2021) Analisis pengaruh interface issues, quality control, delivery experience, trust issues, customer service, customer experience terhadap intention to use dan word of mouth pengguna aplikasi grab food di Surabaya dan Kediri. Bachelor thesis, Universtitas Pelita Harapan.
Darotong, Chelsea (2021) Analisis pengaruh efficiency, requirement fulfilment, system accessibility, dan privacy terhadap customer satisfaction dan customer loyalty pada pelanggan aplikasi Traveloka di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Deven, Deven (2021) Analisis faktor-faktor yang mempengaruhi behavioral intention dan innovation resistance yang pada akhirnya mempengaruhi actual usage pada pengguna aplikasi ovo di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Dewi, Irine (2021) Analisis pengaruh site organization, reliability, responsiveness, user friendliness, personal need, efficiency, terhadap satisfaction yang membentuk loyalty pada pengguna ovo di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Effendy, Paul Samuelson (2021) Analisis variabel-variabel yang mempengaruhi customer experience, dan customer satisfaction, dan pada akhirnya customer loyalty pada pengguna aplikasi BCA Mobile di Manado. Bachelor thesis, Universitas Pelita Harapan.
Fuady, Alfado (2021) Analisis faktor-faktor yang mempoengaruhi customer satisfaction dan customer loyalty pada pelanggan Penyetan Pawon Cabe di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Giroth, Charmenia (2021) Analisis Pengaruh Authenticity, Prior Experience, Interpersonal Justice, dan Involvement Terhadap Konsumen Kopi Janji Jiwa di Tomohon. Bachelor thesis, Universitas Pelita Harapan.
Greceawati, Greceawati (2021) analisis pengaruh environment, food quality, dan price fairness terhadap customer satisfaction dan brand image untuk membentuk customer loyalty pada pelanggan street boba Tunjungan di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
HIA, MITRA MONICA THEODORA (2021) Analisis pengaruh learning goal orientation, self efficacy dan professional commitment terhadap fraud detection responsibility pada pihak distribusi PT CCAI di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Halim, Juan (2021) Analisis pengaruh store atmosphere, product knowledge, dan brand image terhadap repurchase decision melalui customer satisfaction pada Max Fashions di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Halley, Gilbert Irianto Sawefkoy (2021) Analisis pengaruh physical quality, staff behavior, ideal self-congruence, brand identification, lifestyle-congruence, terhadap brand loyalty melalui customer satisfaction pada pelanggan Nakoa Cafe diMalang. Bachelor thesis, Universitas Pelita Harapan.
Harvina, Adhelia Tasya (2021) Analisis pengaruh kualitas peoduk, citra merek dan kualitas layanan terhadap kepuasan pelanggan yang membentuk loyalitas pelanggan pada pelanggan Scarlett di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Hastanti, Bethsheba Adelia (2021) Analisis fakto faktor yang mempengaruhi "customer satisfaction terhadap customer loyalty" pelanggan ranch market supermarket di Galaxy Mall Surabaya. Bachelor thesis, UNIVERSITAS PELITA HARAPAN.
Irot, Yosua Yeremia Angwijaya (2021) Analisis pengaruh e-banking service quality terhadap e-satisfaction untuk membentuk e-loyalty pada pengguna bni mobile banking di Manado. Bachelor thesis, Universitas Pelita Harapan.
Jaya, Sridewi Metta (2021) Analisis pengaruh website design dan responsive customer service terhadap product information dan convenience yang membentuk revisit intention pada pelanggan Sociolla di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Jo, Jessica Chelsia (2021) Analisis pengaruh service quality, social enjoyment, cleanness, aesthetics, cost terhadap customer satisfaction dan customer loyalty pelanggan cafe and resto Tuna House di Manado cabang Karangria, Tikala dan Paniki. Bachelor thesis, Universtitas Pelita Harapan.
Junita, Deasy Diana (2021) Analisis Pengaruh Food Quality, Personal Interaction Quality, dan Physical Environment Quality, Terhadap Customer Loyalty Melalui Satisfaction, Trust, dan Commitment Pada Pelanggan Restoran Carnivor Steak and Grill Di Surabaya = Analysis Of The Influence Of Food Quality, Personal Interaction Quality, and Physical Environment Quality On Customer Loyalty Through Satisfaction, Trust, and Commitment On Customer At Carnivor Steak And Grill Restaurants In Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Juniverse, Putri (2021) Analisis pengaruh online shopping experience, customer service, external incentives, security terhadap customer satisfaction dan customer loyalty pelanggan aplikasi Sociolla di Manado. Bachelor thesis, Universitas Pelita Harapan.
Kalesaran, Jilya (2021) The influence of brand awareness, brand image and brand credibility to purchase intention on cosmetic brand Viva cosmetics products in Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Kelvin, Sebastian Halim (2021) Pengaruh brand awareness, perceived quality dan brand image pada brand loyalty Xiaomi di Surabaya. Bachelor thesis, universitas pelita harapan.
Kindangen, Yehezkiel Gabriel (2021) Analisis pengaruh quality, price, innovativeness, dan popularity terhadap satisfaction yang membentuk repurchase intention pada pengguna aplikasi Traveloka di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Kumala, Richard Intan (2021) Analisis pengaruh aesthetic performance, functional performance, hedonic satisfaction, utilitarian satisfaction terhadap customer loyalty melalui overall satisfaction pada pelanggan aplikasi Tokopedia di Surabaya = analysis of aesthetic performance, functional performance, hedonic satisfaction, utilitarian satisfaction towards customer loyalty through overall satisfaction on Tokopedia application customer in Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Leonig, Yeremia Sesar (2021) Analisis pengaruh performance expectancy, effort expectancy, social influence, facilitating conditions, perceived risk, dan financial cost dalam membentuk behavioral intentions pada pengguna bukalapak di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Lie, Antonius Raymond (2021) Analisis pengaruh appearance similarity, lifestyle similarity, dan status similarity terhadap interaction intensity, satisfaction, dan repurchase intention pada nasabah Mandiri Sekuritas. Bachelor thesis, Universitas Pelita Harapan.
Limpadarma, Ryan Gavin (2021) Analisis faktor- faktor yang mempengaruhi experential quality, experential trust, experential satisfaction yang mempengaruhi experential loyalty pada pelanggan Kentucky Fried Chicken di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Lionardo, Hendita (2021) Analisis pengaruh store image dan familiarity with plb terhadap plb perceived quality; dan bersama price consciousness dalam membentuk attitude toward private label; yang pada akhirnya mempengaruhi willingness to re-buy pada pelanggan hypermart di Manado. Bachelor thesis, Universtitas Pelita Harapan.
Lobbu, Victory Jacob Emillio (2021) Analisis pengaruh quality, value, innovativeness dan popularity terhadap satisfaction yang membentuk repurchase intention pada pengguna aplikasi Traveloka di Manado = Analysis of the influence of quality, value, innovativeness and popularity on satisfaction forming repurchase intention on Traveloka application users at Manado. Bachelor thesis, Universitas Pelita Harapan.
Nathaniel, Ricardo Oscar (2021) Analisis faktor monetary value, quality of benefits value, social status value, information value, dan preference value terhadap purchase intention pengguna Traveloka di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Negari, Rahardyani Sekar (2021) Analisis pengaruh consumption value terhadap customer satisfaction dan customer trust untuk membentuk customer loyalty pada konsumen kemasan air minum dalam kemasan merek cleo eco shape di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Nodjeng, Tiara Fanesa (2021) Analisis pengaruh perceived quality, price, perceived innovativeness, dan perceived popularity terhadap repurchase intention melalui customer satisfaction pada pelanggan aplikasi Soco by Sociolla di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Nugroho, Jeremy (2021) Analisis pengaruh reliability, privaccy and security, design, dan customer service and support terhadap e-satisfaction dan e-loyalty pada pengguna OVO. Bachelor thesis, Universitas Pelita Harapan.
Octarini, Margareta Sheila (2021) Analisis pengaruh food quality, service quality, atmospherics, others customer terhadap customer loyalty melalui positive emotions dan negative emotions pada pelanggan Restoran Marugame Udon Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Octavia, Yemima (2021) Analisis pengaruh application design, customer service, security/privacy, fulfillment terhadap customer loyalty melalui customer satisfaction dan customer trust pada pelanggan aplikasi SOCO by Sociolla di Surabaya = Analysis of application design, customer service, security/privacy, fulfillment on customer loyalty through customer satisfaction and customer trust on customer application SOCO by Sociolla in Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Paath, Andrew (2021) Analisis pengaruh décor and artifacts, spatial layout, ambient conditions, food quality, service quality, price, dan location terhadap arousal, pleasure, dan behavioral intention pelanggan restoran Domicile Kitchen & Lounge Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Pangemanan, Belina Antoinete Nelly (2021) Analisis pengaruh technical quality, procedural quality, infrastructural quality, interactional quality, personnel quality, dan social support quality terhadap patient satisfaction dan behavioral intention penyintas covid-19 pada 13 Rumah Sakit Tipe B di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Pattinama, Marsha (2021) Analisis pengaruh atmospherics, food quality, service quality terhadap brand image, customer satisfaction, brand trust, yang pada akhirnya terhadap brand preference pada pelanggan De Mandailing Cafe & Eatery cabang Merr Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Prakasa, Claudia Evita (2021) Analisis pengaruh mystery, sensuality, intimacy, trust, reputation, performance, terhadap brand loyalty melalui brand love dan brand respect pada pelanggan koi Galaxy mall 3 Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Purnomo, Erni Dwi (2021) Analisis pengaruh mobile ewom, system quality, overall restaurant image, perceived value terhadap repurchase intention pada produk PHD di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Putra, Albertus Reynaldo William Susanto (2021) Analisis pengaruh perceived usefulness, perceived ease of use, application content , dan social commerce construct terhadap purchased intention melalui trust pada pelanggan shopee di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Putra, Daniel (2021) Analisis pengaruh logistics service technical quality, logistics service functional quality, terhadap customer satisfaction yang membentuk customer loyalty pada pengguna layanan J&T Express di kota Surabaya. Bachelor thesis, Univesitas Pelita Harapan.
Putri, Averia Lana Benita (2021) Analisis pengaruh e-trust dan e-satisfaction terhadap attitudinal loyalty dan behavioural loyalty pada mahasiswa perguruan tinggi swasta pengguna synchronous online learning microsoft teams di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Putri, Ayu Wulan Pradipta Gandra (2021) Analisis pengaruh dimensi application design, customer service, security and privacy, dan fulfilment terhadap customer loyalty melalui customer satisfaction dan customer trust pada pelanggan Lazada di Denpasar. Bachelor thesis, Universitas Pelita Harapan.
Putri, Cicilia Veronika (2021) Analisis pengaruh atmospherics, food quality, service quality, other customers terhadap brand preference melalui brand image, customer satisfaction dan brand trust pada pelanggan Pepper Lunch Pakuwon Mall Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Rarumangkay, Brando (2021) Menganalisis pengaruh social media advertising content, dan social media sales promotion content terhadap behavioural intention, melalui hedonic brand image dan functional brand image pada pelanggan dessertbox Bittersweet by Najla di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Rattu, Henry Viericsen (2021) Analisis pengaruh design appeal, perceived quality, subjective norm, dan brand popularity, terhadap repurchase intention melalui mianzi pada pengguna iphone x di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Regar, Stephanie Claudia Tesalonika (2021) Analisis pengaruh innovativeness, stress, perceived ease of use, perceived satisfaction, perceived risk, perceived trust dan perceived usefulness sebagai variabel medaisi pada intention to use mobile payment terhadap pengguna BCA mobile banking di Manado = Analysis of the effect of innovativeness, stress, perceived ease of use, perceived satisfaction, perceived risk, perceived trust and perceived usefulness as mediation variables on intention to use mobile payment on BCA mobile payment on BCA mobile banking users at Manado. Bachelor thesis, Universitas Pelita Harapan.
Sanda, Clarissa Anggelinie (2021) Analisis pengaruh entertainment dan social interaction terhadap emotional state dan shopper satisfaction untuk membentuk customer loyalty pada pelanggan Lippo Plaza di Kupang Nusa Tenggara Timur. Bachelor thesis, Universitas Pelita Harapan.
Sanjaya, Vincent (2021) Analisis faktor-faktor yang mempengaruhi customer satisfaction dan customer loyalty pada pelanggan Steak Hut lokasi di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Santoso, Steven (2021) Analisa pengaruh quality of product, brand image, dan quality of service terhadap loyalty melalui customer trust pada pelanggan Igor’s Pastry di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Setyawan, Tyang Awan (2021) Analisis pengaruh financial strategies, basic operational, intermodal operations, social strategies terhadap customer satisfaction dan customer loyalty pelanggan jne di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Sharleen, Aurellia (2021) Analisis pengaruh attractiveness, expertise dan trustworthiness terhadap purchase intention melalui brand satisfaction, brand image, dan brand trust pada produk scarlett di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Sumampow, Angelita Erika Lidya (2021) Analisis pengaruh service quality, social enjoyment, cleanness, aesthetics, dan cost terhadap cusomer loyalty melalui customer satisfaction pada pelanggan sushi tei Mall Tunjungan Plaza di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Syahfarizky, Muhammad (2021) Analisis pengaruh online convenience: access convenience, search convenience, evaluation convenience, iransaction convenience, possession convenience, post-possession convenience, terhadap m-banking adoption intention pengguna aplikasi m-banking jenius = analysis effect of online convenience: access convenience, search convenience, evaluation convenience, transaction convenience, possession convenience, post-possession convenience, on m-banking adoption intention, and m-banking adoption application user m-banking jenius. Bachelor thesis, Universitas Pelita Harapan.
Tando, Ariel Kirana (2021) Analisis pengaruh ubiquity, application design, fulfillment, customer service, privacy, terhadap e-customer satisfaction dan e-customer loyalty pada pengguna aplikasi lazada di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Tedja, Rafles (2021) Analisis faktor-faktor yang mempengaruhi behavioral intention dan customer satisfaction pada pelanggan Pizza Hut di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Tedjo, Samuel Christofer (2021) Analisis pengaruh individual factors dan environment restaurant factors terhadap customer loyalty to healthy food melalui customer healthy eating behavior pada produk Greenly di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Tjitro, Gregorius Melvin Widjaja (2021) Analisis pengaruh service quality, food quality, atmosphere, dan customer satisfaction terhadap customer loyalty pada restoran KFC Basuki Rahmat Surabaya. Bachelor thesis, Univesitas Pelita Harapan.
Tuhuteru, Adriella Sartje (2021) Analisis pengaruh perceived ease of use, network externalities, trust dan brand value terhadapt satisfaction dan intention to use pada pengguna aplikasi klik indomaret di kota Ambon. Bachelor thesis, Universitas Pelita Harapan.
Venny, Vivian (2021) Analisis pengaruh perceived value terhadap customer satisfaction dan implikasinya terhadap repurchase intention pelanggan McDonald Darmo Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Wicaksono, Yeremia Manuel (2021) Analisis Pengaruh Trust, Anxiety, Personal Innovativeness, Performance Expectancy, Effort Expectancy, Social Influence, Facilitating Conditions, Terhadap Attitude Dan Behavioral Intention Dan Pada Akhirnya Use Behaviour Pada Pelanggan Aplikasi Bblibli.com Di SURABAYA = Analysis Of TrustTrust, Anxiety,Personal Innovativeness, Performance Expectancy,Effort Expectancy, Social Influence, Facilitating Conditions, Towards Attitude And Behavioral Intention And In The End Use Behaviour On Blibli.com Application Customer In SURABAYA. Bachelor thesis, Universtitas Pelita Harapan.
Wongso, Evan Nicholas (2021) “Faktor determinan customers switching behavior terhadap customer satisfaction dan customer loyalty pada pengguna Tokopedia di Surabaya”. Bachelor thesis, Universitas Pelita Harapan.
Wurangian, Matthew Andreas Angilbert (2021) Analisis pengaruh assurance, ease of use, e-scape, responsiveness, dan customization terhadap e-satisfaction dan e-trust yang membentuk e-loyalty pada pengguna tiket.com di Manado. Bachelor thesis, Universitas Pelita Harapan.
Yulianto, Daniel Christian (2021) Analisis pengaruh food quality, price, environment, dan service quality terhadap customer loyalt melalui customer satisfaction pada pelanggan Source Coffee di Sidoarjo. Bachelor thesis, Universitas Pelita Harapan.
auditama, valentino made axel auditama (2021) Analisis pengaruh reliability, privacy & security, aplication design, customer service & support, terhadap e- satisfaction dan e-loyalty pada pengguna aplikasi mobilepanin di Bali. Bachelor thesis, Universitas Pelita Harapan.
haryono, yehezkiel kharis (2021) Analisis pengaruh promotion, product, dan customer service terhadap behaviour intention melalui customer satisfaction pada pelanggan Ada apa dengan kopi Surabaya. Bachelor thesis, Universitas Pelita Harapan.
