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Amin, Jeremy Jonathan (2023) Analisis pengaruh entertainment, interactivity, trendiness, customization, electronic word of mouth terhadap customer loyalty melalui brand image pada pengguna mobile legends di Surabaya = Analysis of the influence of entertainment, interactivy, trendiness, customization, electronic word of mouth, on customer loyalty through brand image on mobile legends users in Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Anderson, Michael (2023) Analisis pengaruh service quality, social enjoyment, cleanness, aesthetics, cost terhadap loyalty melalui satisfactiont pada konsumen Boncafe Di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Andrea, Angeline (2023) Analisis faktor service quality, food quality, atmospherics, other customers, price, terhadap revisit intention melalui customer satisfaction, variety seeking tendency, restaurant reputation, trust pada konsumen gildak di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Angelina, Kelly (2023) Analisis pengaruh merchandise value, internal shop environment, interaction with staff, merchandise variety, presence interaction other customers, in-shop emotions terhadap customer satisfaction dan intention to repatronage pada pelanggan KKV di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Aryanto, Joshua Nova (2023) Analisis pengaruh service quality, quality of staff, corporate image, perceived price terhadap costumer loyalty, melalui costumer satisfaction pada produk H&M di Pakuwon Trade Center Surabaya. Bachelor thesis, Universitas Pelita Harapan.
As'ad, Hafez Muhammad (2023) Analisis performance expectancy, effort expectancy, social influence, facilitating condition, hedonic motivation, price value, habit terhadap use behavior melalui behavioral intention penggunaan ShopeePay di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Budiman, Vito Ariesnanda (2023) Analisis Physical environment, interior shop environment & layout, interaction with the staff, interaction with other customers, merchandise value, merchandise variety terhadap customer loyalty melalui perceived value dan customer satisfaction pada konsumen Starbucks Royal Residence di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Cahyono, Abisagh Intan (2023) Analisis pengaruh perceived information quality, perceived ability, perceived benefit, perceived cost, perceived risk, perceived uncertainty, terhadap positive word of mouth dan continued intentions to use pada pengguna m-wallet dana di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Elean, Nathan (2023) Analisis faktor perceived product quality, service quality dan cost terhadap customer brand loyalty melalui customer satisfaction dan customer trust pada pelanggan Indomaret di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Hartono, Andika (2023) Analisis interactivity, online completeness, ease of use, entertainment, dan trust terhadap perceived value dan loyalty intentions melalui information quality sebagai variabel moderasi pada pelanggan Blibli di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Haydar, Haydar Ali (2023) Analisis role of service innovation on business customer performance and loyalty pada pelanggan mixue ice cream and tea di Sidoarjo. Bachelor thesis, Universitas Pelita Harapan.
Huanguos, Lucky Alexander Oktiandi (2023) Analisis pengaruh merchandise value, internal shop environment, interaction with staff, merchandise variety, presence interaction with other customer dan in-shop emotions terhadap intention to repatronage melalui customer satisfaction pada pelanggan matahari department store cabang royal plaza di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Hudson, Joel (2023) Pengaruh kulitas pelayanan terhadap kepuasan konsumen pada restoran Kurma di Blora. Bachelor thesis, Universitas Pelita Harapan.
Humato, Kelvin (2023) Pengaruh service quality, social enjoyment, cleanness, aesthetics dan cost terhadap loyality melalui satisfaction pada pelanggan kopi janji jiwa di Manyar Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Intania, Dina (2023) Analisis faktor - faktor yang memengaruhi posisi likuiditas terhadap perusahaan di Indonesia (periode 2011 – 2020). Bachelor thesis, Universitas Pelita Harapan.
Januar Setiawan, Pradana (2023) Analisis pengaruh customer satsifaction dan customer loyalty di Coffee Scaena di Sidoarjo. Bachelor thesis, Universtitas Pelita Harapan.
Jason, Jason (2023) The influence of procedural justice, interactional justice, distributive justice, customer effort, quality of service solutions towards customer satisfaction and customer loyalty at PT Lamtamas Maruli Nauli, Medan. Bachelor thesis, Universitas Pelita Harapan.
Kartika, Steven (2023) Analisis Pengaruh Variabel Tangible, Assurance, Reliability, Responsiveness, Empathy, Credibility dan Perceived Value terhadap Customer Satisfaction dan Customer Loyalty dan pada akhirnya berpengaruh terhadap konsumen SUSHI TEI di SURABAYA. Bachelor thesis, Universtitas Pelita Harapan.
Kushandojo, Regina Herputri (2023) Analisis pengaruh price level, merchandise, customer service, architecture project terhadap perceived value dan brand awareness dan pada akhirnya repurchase intention pelanggan Sociolla Store Pakuwon Mall di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Kusumo, Nicco Hadi (2023) Analisis pengaruh information quality, privacy concerns, perceived security, product variety, product delivery, terhadap customer loyalty melalui customer satisfaction pada pelanggan shopee di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Kyle, Jonathan Ravi (2023) Analisa pengaruh physical quality, staff Behavior, brand identification, lifestyle congruence terhadap brand loyalty melalui customer satisfaction pada Pelanggan Kopi Janji Jiwa di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Lee, Winnie Reanne (2023) Analisis pengaruh information quality, service quality, preferential treatment, customization terhadap perceived vaue dan pada akhirnya repurchase intention pengguna aplikasi Tokopedia di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Lefaan, Windri Rosaliya Lefaan (2023) Analisis pengaruh product quality, social environment, facility, staff, information and service quality, costume, terhadap perceived value dan customer satisfaction hingga akhirnya mengalami customer loyalty pada produk somethinc di Tunjungan Plaza Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Limutu, Cherilyn Agatha (2023) Analisis pengaruh performance expectancy, effort expectancy, social influence melalui purchase intention terhadap behavioural use pada pengguna game PUBG Mobile di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Loprang, Kimberly Evangelizta (2023) Analisis pengaruh quality, value, innovativeness, popularity, terhadap repurchase intention melalui satisfaction pada pelanggan tiktok shop di Surabaya = analysis of quality, value, innovativeness, and popularity effect on repurchase intention through satisfaction on tiktok shop customers in Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Marbun, Roma Maria Monica (2023) Analisis pengaruh food quality, service quality, dan dining atmosphere, yang mempengaruhi customer loyalty, melalui customer satisfaction pada pelanggan de mandailing cafe and eatery di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Maulana, Dimas (2023) Analisis pengaruh relative advantage,compatibillity,low complexity,observabillity,trialabillity terhadap intention to use untuk membentuk satisfaction dan intention to recommend pada penggunaan ovo di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Muliani, Jesslyn (2023) Analisis pengaruh sensory, affective, behavioral, intellectual terhadap brand loyalty melalui brand satisfaction, brand attitude, brand attachment pelanggan kedai kopi Excelso Pakuwon Trade Center di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Nurfahrezy, Andy Aulia (2023) Analisis pengaruh system quality, information quality, e-service quality terhadap perceived value of the consumer/seller relationship dan pada akhirnya berpengaruh pada online loyalty pengguna Lazada di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Oktafiansyah, Daffa Ahmad Oktafiansyah (2023) Pengaruh kualitas pelayanan terhadap kepuasan pelanggan restoran IBC Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Oktavia, Rheina Eveline (2023) Analisis pengaruh visibility, selectivity, persistency, interactivity, brand experience, persistency, interactivity, brand experience, smart shopper feeling, dan pada akhirnya brand loyalty pengguna aplikasi grab di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Othniel, Axel (2023) Pengaruh food quality, physical environment quality, dan service quality pada behavioral intention melalui customer perceived value dan customer satisfaction pada pelanggan ciccia ristorante and steak house di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Parengkuan, Angel (2023) Analisis pengaruh site organization, reliability, responsiveness, user friendliness, personal needs, efficiency terhadap electronic customer loyalty terhadap electronic customer satisfaction pada pengguna Jenius di Sidoarjo = Analysis of site organization, reliability, responsiveness, user friendliness, personal needs, efficiency on electronic customer loyalty through electronic customer satisfaction on Jenius users in Sidoarjo. Bachelor thesis, Universitas Pelita Harapan.
Podiman, Nicholas (2023) Pengaruh mobile network quality, service content quality, dan customer service quality terhadap continuance intention melalui perceived value dan customer satisfaction terhadap pelanggan Telkomsel di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Pondaag, Vithalia Nathasya (2023) Analisis pengaruh perceived usefulness, perceived ease of use, perceived credibility, perceived self efficacy, perceived financial cost sebagai variabel mediasi pada behavioral intention terhadap pengguna BCA Mobile di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Purba, Andreas Dwian Alfredo (2023) Analisis pengaruh product attributes terhadap hedonic value dan functional value untuk membentuk repurchase intention pada pengguna tupperware di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
RARUMANGKAY, CLAUDIO (2023) Analisis pengaruh service quality, sosial enjoyment, cleanness, aesthetics, dan cost terhadap customer loyality melalui customer satisfaction pada pelanggan restoran Sogogi di Manado. Bachelor thesis, Universitas Pelita Harapan.
Rachel, Lybiel Kiara (2023) Analisis pengaruh effort expectancy, perceived usefulness, information quality, perceived risk, social influence untuk membentuk repurchase intention pada pengguna Shopeefood di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Rawung, Franklin (2023) Analisis pengaruh fulfillment, responsiveness, website design, security, terhadap loyalty melalui trust dan satisfaction pada pelanggan Codashop di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Rohmah, Nailatur (2023) Analisis pengaruh entertainment, interaction, trendiness, customisation dan electronic word of mouth pada customer loyalty melalui consumer brand engagement pada instagram toko kopi tuku di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Rondonuwu, Cristina (2023) Analisis pengaruh sensory experiental state, affective experiental state, interactivity, relative advantage yang mempengaruhi value in use, customer satisfaction dan pada akhirnya customer loyalty toward retailer pada konsumen Watsons = analysis of the influence of sensory experiental state, affective experiental state, interactivity, relative advantage which influence value in use, customer satisfaction and ultimately customer loyalty toward retailers on Watsons consumers. Bachelor thesis, Universitas Pelita Harapan.
Sahada, Diva Azalia (2023) Analisis pengaruh social media marketing activity entertainment, interaction, trendiness, customization, dan perceived risk terhadap customer response melalui brand equity pada pelanggan Skintific di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Salu, Clarisa Cleiry (2023) Analisis pengaruh service quality, social enjoyment, cleanness, aesthetics, dan cost terhadap customer loyalty melalui customer satisfaction pada pelanggan Kedai Twenties di Manado. Bachelor thesis, Universitas Pelita Harapan.
Saragih, Evelyn Paldea (2023) Analisis pengaruh reliability, accessibility, safety, affordability, availability, comfort terhadap customer satisfaction melalui continuous intention to use kepada konsumen pengguna aplikasi gojek Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Sembel, Christ Ellia Yohannes (2023) Analisis faktor service quality, food quality, perceived value terhadap behavioral intentions melalui customer satisfaction pada pelanggan restoran Dabu-Dabu Lemong di Manado. Bachelor thesis, Universitas Pelita Harapan.
Sembiring, Joy Emmanuella Boru (2023) Analisis pengaruh application design, customer service, security and privacy, fulfillment, dan overall e-service quality terhadap customer loyalty melalui customer satisfaction pada pelanggan Zalora di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Sompie, Gerald Stevanus Sumual (2023) Analisis pengaruh mobile network quality, service content quality,customer service quality,perceivedvalue, customer satisfaction,continuance intention terhadap pengguna aplikasi mytelkomsel di Manado. Bachelor thesis, Universitas Pelita Harapan.
Stefanie, Stefanie (2023) Analisa pengaruh price level, merchandise, customer service, architecture project, store image, perceived value, brand awareness terhadap repurchase intention pada pelanggan zara di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Sunyoto, Alexander (2023) Analisis faktor quality of services, access to services, service features terhadap customer loyalty melalui customer satisfaction pada pelanggan shopee di surabaya. Bachelor thesis, Universitas Pelita Harapan.
Susanto, Ivan Wira (2023) Analisis pengaruh variabel aesthetics, position relevance, service quality dan visual quality terhadap customer loyalty melalui satisfaction pada pengguna aplikasi Shopeefood di Surabaya=Analysis of the influence of aesthetics, position relevance, service quality, and visual quality variables towards customer loyalty through satisfaction of Shopeefood application users in Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Tan, Glorya Christiany (2023) Analisis pengaruh merchandise value, internal shop environment, interaction with staff, merchandise variety, presence interaction other customers, dan in-shop emotions terhadap intention to repatronage melalui customer satisfaction pada pelanggan MR DIY Tunjungan Plaza Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Tan, Kelvin Saputra (2023) Analisis pengaruh optimism, innovativeness, discomfort, inscurity terhadap behavioral intention melalui perceived ease of use dan perceived usefullness pada pengguna aplikasi Tiket.com di Surabaya - analysis of the influence of optimism, innovativeness, discomfort, inscurity of behavioral intention through perceived ease of use and perceived usefullness in comsumer using the Tiket.com application in Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Tarigan, Galih Triananta (2023) Analisis pengaruh costumer satisfaction dan brand trust terhadap revisit intention pada pelanggan JW Marriot di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Wantah, Carmen (2023) Analisis pengaruh citra merek, harga, kualitas produk, dan promosi terhadap keputusan pembelian melalui minat beli konsumen Lu’miere Panglima Polim Jakarta. Bachelor thesis, Universitas Pelita Harapan.
Wungkana, Jackline Jane (2023) Analisis pengaruh system quality, service quality, information quality, perceived ease of use, perceived usefulness terhadap net benefit melalui user satisfaction pada aplikasi soco by sociolla di Surabaya = net benefit through user satisfaction for soco by sociolla application users in Surabaya, but system quality information quality, service quality, perceived ease of use, perceived usefulness. Bachelor thesis, Universitas Pelita Harapan.
Xaviera, Saifanah Aisha (2023) Analisis Pengaruh Promotion, Basic Information, Customer Service, dan Human Sale terhadap Customer Satisfaction dan Behavior Intention pada pelanggan Uniqlo di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Yordanita, Agnes (2023) Analisis pengaruh brand, store, processing technology, packaging, country of origin, product information, advertising terhadap consumption melalui purchase intention pada konsumen the body shop galaxy mall di surabaya= analysis of the influence of brand, store, processing technology, packaging, country of origin, product information, and advertising on consumption through purchase intention among customers of the body shop in Galaxy Mall Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Yovito, Reynaldo (2023) Analisis pengaruh ambient factors, design factors, social factors berpengaruh terhadap satisfaction melalui irritation kepada konsumen Zara store di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
rao, mariano raynaldo da costa (2023) Pengaruh Personel, Physical Environment Dan Escape Terhadap Behaviorial Intention Melalui Satisfaction Pada 118 Cafe Di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
yusuf, richard (2023) Analisis pengaruh physical interaction management,virtual interaction manegement,dan service interaction manegement terhadap customer loyalty pada pelanggan mc donald Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
