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Angriawan, Axcell Reinhart Bill (2020) Analisis pengaruh dimensi self gratification, aesthetics, price, prestige, transaction, hedonic, dan quality terhadap customer loyalty melalui customer satisfaction pada pelanggan hotel Vasa Di Surabaya. Masters thesis, Universitas Pelita Harapan.
Bolo, Sukristiawan (2020) Analisis pengaruh fulfillment, responsiveness, website design, privacy terhadap loyalty melalui trust dan satisfaction pada pelanggan Tokopedia di Surabaya. Masters thesis, Universitas Pelita Harapan.
Christian, Dennys (2020) Analisis pengaruh service quality, food quality, atmospherics, authencity (food), authencity (atmospheric) terhadap positive emotion, value dan behavioral intention pada pelanggan restoran Korea Myoung Ga di Surabaya. Masters thesis, Universitas Pelita Harapan.
Evan, Jonathan (2020) Evaluating sensitivity of macroeconomic factors to stock return using arbitrage pricing theory framework: Evidence from Indonesia stock market. Masters thesis, Universitas Pelita Harapan.
Fandy Asmoro, Galuh (2020) Analisis pengaruh consumption value, attitude toward local food dan food destination image terhadap repurchase intention pada wisata kuliner Bakso Bakar Trowulan di Malang Raya menurut wisatawan asal Surabaya Raya. Masters thesis, Universitas Pelita Harapan.
Fanny, Arlintya Yustica (2020) Analisis pengaruh knowledge, brand ambassador religiosity, subjective norm, product quality dan advertising terhadap repurchase intention melalui attitudes towards halal cosmetic products pelanggan kosmetik wardah di Surabaya. Masters thesis, Universtitas Pelita Harapan.
Geovani, Wenny (2020) Analisis pengaruh faktor product quality, product style , product price, brand image, service quality, dan store environment terhadap brand loyalty pada pelanggan uniqlo di Surabaya. Masters thesis, Universitas Pelita Harapan.
Harahap, Sella Herlina (2020) Analisis pengaruh kepemilikan manajerial, kepemilikan institusional, ukuran perusahaan, leverage, profitabilitas dan pertumbuhan penjualan terhadap manajemen laba pada perusahaan manufaktur yang terdaftar di BEI pada periode 2015-2019 = Analysis of the impact of managerial ownership, institutional ownership, firm zize, leverage, profitability and sales growth toward earnings management in manufacturing companies listed on IDX in the 2015-2019 period. Masters thesis, Universitas Pelita Harapan.
Kurniawan, Mochamad Yusuf (2020) Perencanaan bisnis rumah sakit islam Ibnu Sina Magelang = Business planning of Ibnu Sina Magelang hospital. Masters thesis, Universitas Pelita Harapan.
Muhu, Febriani Nancy (2020) Analisis pengaruh restaurant environmental cues dan non-environmental cues terhadap customer satisfaction dalam membentuk customer loyalty yang dimoderasi oleh motivation pada pelanggan De Mandailing Café and Eatery Jemursari Surabaya = Analysis of the effect of restaurant environmental cues and non-environmental cues on customer satisfaction in forming customer loyalty moderated by motivation of De Mandailing Café and Eatery Jemursari customers in Surabaya. Masters thesis, Universitas Pelita Harapan.
Napitupulu, Priskilla E.E. (2020) Analisis pengaruh unified theory of acceptance and use of technology 2 (utaut 2) terhadap intention to reuse dan reuse behavior pada pengguna ovo di Surabaya. Masters thesis, Universtitas Pelita Harapan.
Nugraha, Muhammad Wahyudi Ari (2020) Analisis pengaruh dimensi unit features, corporate factors, switching barriers, dan customer satisfaction terhadap customer loyalty pada pelanggan forklift komatsu di pt. bina pertiwi pada area Jawa Timur. Masters thesis, Universtitas Pelita Harapan.
Palit, Seisy Elvira (2020) analisis pengaruh store attributes terhadap perceived relationship investment, perceived relationship quality, dan attitudinal loyalty dari pelanggan Metro Department Store di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Pangastuti, Rintani Dyan (2020) Pengaruh hr practices terhadap job loyalty melalui psychological empowerment dan job satisfaction karyawan pt. x. Masters thesis, Universtitas Pelita Harapan.
Rosantika, Rosantika (2020) Pengaruh interaction with other customers, celebrity image, service quality, atmosphere dan product quality terhadap positive emotions untuk meningkatkan loyalty pada cotton ink store di Jakarta. Masters thesis, Universtitas Pelita Harapan.
Shia, Gilang Caesar Yudhan (2020) Pengaruh return on equity, dividend yield, price earning ratio, earning per share, dan firm size terhadap stock return pada saham-saham lq45 periode 2014-2018. Masters thesis, Universitas Pelita Harapan.
Siahaya, Janice Carysa (2020) Analisis pengaruh dimensi application design, customer service, security and privacy, dan fulfilment terhadap customer satisfaction dan repurchase intention pelanggan Blibli.com di Surabaya. Masters thesis, Universitas Pelita Harapan.
Silalahi, Benedictus Christian (2020) Analisis pengaruh environment, frontline personnel, moments of truth, product offerings terhadap customer loyalty melalui customer experience quality dan relationship quality pada nasabah Nobu Bank di Surabaya. Masters thesis, Universtitas Pelita Harapan.
Surianggo, Arif (2020) Analisi pengaruh dimensi online covenience terhadap customer satisfaction dan behavioral intention pelanggan Tokopedia di Surabaya. Masters thesis, Universtitas Pelita Harapan.
Sutrisno, Zatira Yuningwati (2020) Analisis pengaruh dimensi social media marketing activities terhadap customer loyalty melalui value equity, brand equity, dan relationship equity pada pelanggan Shopee Indonesia di Surabaya = The influence analysis of social media marketing activities dimensions on customer loyalty through value equity, brand equity, and relationship equity to Shopee Indonesia’s customers in Surabaya. Masters thesis, Universitas Pelita Harapan.
Tansy, Kartina (2020) Analisis pengaruh non verbal communication terhadap customer loyalty melalui emotional response dan customer satisfaction pada pengunjung Grapari di Surabaya = Analysis of the effect of non verbal communication on customer loyalty through emotional response and customer satisfaction on Grapari visitors in Surabaya. Masters thesis, Universitas Pelita Harapan.
Wibisono, Redemptus (2020) Analisis faktor-faktor yang mempengaruhi customer commitment dan customer loyalty pelanggan jasa sistem erp pt. Global industri teknologi solusi (pt. Gits) Di Surabaya. Masters thesis, Universtitas Pelita Harapan.
