Items where Division is "University Subject > Current > Faculty/School - UPH Surabaya > Business School > Master of Management
Current > Faculty/School - UPH Surabaya > Business School > Master of Management" and Year is 2021

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Gunawan, Margaretha Angela (2021) Analisis pengaruh pre-flight service quality, inflight service quality, dan post flight service quality terhadap passenger loyalty melalui passenger satisfaction pada pelanggan maskapai Garuda Indonesia di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

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Kalista, Ivana Happy (2021) Perceived complaint handling quality, customer effort dan quality of service terhadap kepuasan agen di PT. Pertamina Patra Niaga Area Jawa Timur. Masters thesis, UPH Surabaya.

Kusuma, Monica Belinda (2021) January effect pada Pasar saham Indonesia. Masters thesis, Universtitas Pelita Harapan.

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Nugraha, Muhammad Wahyudi Ari (2021) Analisis pengaruh dimensi unit features, corporate factors, switching barriers, dan customer satisfaction terhadap customer loyalty pada pelanggan forklift komatsu Di PT. Bina Pertiwi pada area Jawa Timur. Masters thesis, Universitas Pelita Harapan.

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Setia, Laurentius Calvin (2021) Analisis pengaruh dimensi service quality terhadap customer loyalty melalui perceived value, image, consumption emotion, dan customer satisfaction pada pelanggan hotel Shangri-La di Surabaya. Masters thesis, Universitas Pelita Harapan.

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Wicaksono, Anom (2021) Analisis pengaruh e-company service quality terhadap e-customer satisfaction dan e-customer loyalty pada pengguna aplikasi My Pertamina di Area Surabaya Raya. Masters thesis, Universitas Pelita Harapan Kampus Surabaya.

Wiryasutha, I Gde Ray (2021) Analisis pengaruh firm size, growth, tangibility, liquidity, dan profitability terhadap stock return dengan debt level sebagai variabel intervening pada saham-saham lq45. Masters thesis, Universtitas Pelita Harapan.

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Yofri, Charles (2021) Analisis learning, novelty, escapism,enjoyment, social value, dan value for money terhadap purchase growth dalam membentuk customer loyalty pada pengguna Tokopedia di Surabaya. Masters thesis, Universtitas Pelita Harapan.