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Abigail, Cinta Kathleen (2022) Analisis pengaruh service quality, perceived risk, social influence, promotion, performance expectancy, effort expectancy, dan facilitating conditions terhadap customer satisfaction dan customer loyalty pengguna tiket.com selama pandemi covid-29 di Surabaya. Masters thesis, Universitas Pelita Harapan.
Alexander, Alexander (2022) Analisis pengaruh food quality, price, location and environment, dan service quality terhadap customer loyalty melalui customer satisfaction pelanggan Burger King di Surabaya selama pandemi. Masters thesis, Universtitas Pelita Harapan.
Amadea, Evelyn (2022) Pengaruh product quality, service quality, environment quality, dan product assortment terhadap customer loyalty melalui customer satisfaction pada aplikasi BCA Mobile=The effect of product quality, service quality, environment quality, and product assortment on customer loyalty trough customer satisfaction of BCA Mobile application. Masters thesis, Universitas Pelita Harapan.
Angelica, Thalia (2022) Analysis of the influence of performance expectancy, effort expectancy, social influence, facilitating conditions, hedonic motivation, price value and habit on behavioral intention and use behavior with experience as variable moderation on customers of sayurbox applications in Surabaya = Analisis pengaruh performance expectancy, effort expectancy, social influence, facilitating conditions, hedonic motivation, price value dan habit terhadap behavioral intention dan use behavior dengan experience sebagai variable moderasi pada pelanggan aplikasi sayurbox di Surabaya. Masters thesis, Universitas Pelita Harapan.
agustinus, mikhael (2022) Analisis pengaruh physical environment, food quality, customer orientation, communication, relationship benefits, price fairness terhadap customer loyalty melalui relationship quality pada konsumen Ropang Plus Plus di Surabaya. Masters thesis, universitas pelita harapan.
Brouwer, Elang Cakra Rajasa (2022) Analisis pengaruh food and beverage quality, service quality, place, dan perceived price terhadap repurchase intention melalui customer satisfaction pada konsumen sonokembang catering di Surabaya. Masters thesis, Universitas Pelita Harapan.
C, Nicolas (2022) Analisis pengaruh physical attractiveness, attitude homophily, dan social unattractiveness terhadap purchase intention melalui credibility dan parasocial interaction pada selebgram Monika Chai di Medan. Masters thesis, Universitas Pelita Harapan.
Cecilia, Grace (2022) Analisis pengaruh mobile ewom, system quality, dan overall restaurant image terhadap perceived value dan repurchase intention pada pengguna aplikasi shopeefood di Jawa Timur. Masters thesis, Universitas Pelita Harapan.
Chrisdianto, Chrisdianto (2022) Pengaruh corporate social responsibility, service quality, corporate reputation, dan transparacy terhadap customer loyalty melalui customer satisfaction dan customer trust pada pelanggan Telkomsel di Surabaya. Masters thesis, UNIVERSITAS PELITA HARAPAN.
Christy, Vincentius Evan (2022) Analisis pengaruh faktor efficiency, requirement fulfillment, system accessibility, dan privacy dalam membentuk customer satisfaction dan customer loyalty pada pelanggan Shopee di Surabaya. Masters thesis, Universitas Pelita Harapan.
Dewi, Ni Nyoman Novi Santi Dewi (2022) Analisis pengaruh faktor product quality, product style, product price, brand image, service quality dan store environment terhadap brand loyalty pada pelanggan Zara di Surabaya. Masters thesis, Universitas Pelita Harapan.
Dewi, Nova Sinta (2022) Analisis pengaruh atmospherics, food quality, service quality dan other customer terhadap brand preference melalui brand image, customer satisfaction, dan brand trust pada konsumen restoran Sushi Tei Galaxy Mall Surabaya. Masters thesis, Universitas Pelita Harapan.
Effendy, Paul Samuelson (2022) Analisis variabel-variabel yang memengaruhi mobile banking adoption dan pada akhirnya customer loyalty pada pengguna aplikasi BCA Mobile di Manado. Masters thesis, Universitas Pelita Harapan.
Eleaner, Eleaner (2022) Analisis pengaruh reliability, privacy and security, website design, customer service and support, dan satisfaction terhadap loyalty pada nasabah pengguna mandiri mobile Banking di Medan. Masters thesis, Universitas Pelita Harapan.
Elvina, Michelle (2022) Analisis pengaruh pre-flight service quality, in-flight service quality, post-flight service quality dan covid-19 protocol service quality terhadap passenger satisfaction dan passenger loyalty pada penumpang maskapai lion air di Medan = Analysis of the influence of pre-flight service quality, in-flight service quality, post-flight service quality and covid-19 protocol service quality towards passenger satisfaction and passenger loyalty of lion air passenger in Medan. Masters thesis, Universitas Pelita Harapan.
Gani, Ervina Abdul (2022) Analisis pengaruh technical quality, procedural quality, infrastructural quality, interactional quality, personnel quality, dan social support quality terhadap overall perceived service quality, patient satisfaction, dan behavioral intention pada pasien Beaudent Surabaya = Analysis of the influence of technical quality, procedural quality, infrastructural quality, interactional quality, personnel quality, and social support quality on perceived service quality, patient satisfaction, and behavioral intention in Beaudent patients in Surabaya. Masters thesis, Universitas Pelita Harapan.
Gunawan, Elbert Reyner (2022) Faktor-faktor yang memengaruhi purchase intention penonton film kkn di desa penari di bioskop di era pandemi covid-19 = Factors that affecting audience's purchase intention to watch kkn di desa penari in theaters in the midst of covid-19 pandemic. Masters thesis, Universitas Pelita Harapan.
Hosana, Gabriella (2022) Analisis pengaruh access convenience, search convenience, evaluation convenience, transaction convenience, dan possession convenience terjadap. Masters thesis, Universtitas Pelita Harapan.
Jacinda, Vivia (2022) Impact of social experience on customer purchase decision in social commerce context of instagram. Masters thesis, Universities Pelita Harapan.
Jatmiko, Reyner Jeremy (2022) Analisis pengaruh financial bonding, basic operations, intermodal operations, dan social strategies terhadap customer satisfaction dan customer loyalty pelanggan pt kreasi kencana di Jakarta. Masters thesis, Universitas Pelita Harapan.
Jimmy, Jimmy (2022) Investigating e-servicescape, trust, e-wom and customer loyalty: study in Traveloka = analisa e-servicescape, kepercayaan pelanggan, e-wom dan loyalitas pelanggan: studi di Traveloka. Masters thesis, Universitas Pelita Harapan.
Luthfia, Siti Anissa (2022) Analisis pengaruh perceived herd behavior, subjective norms, peer communication, emotional support dan parasocial interaction terhadap intention to purchase di social commerce pada pelanggan shopee di Medan. Masters thesis, Universitas Pelita Harapan.
Maullania, Mizha Maqfirrah (2022) Analisis pengaruh green product quality, green product price, green brand image, dan salesperson’s green expertise, terhadap green customers satisfaction dan green customers loyalty dengan environmental knowledge sebagai variable moderasi pada pelanggan The Body Shop di Medan = Analysis of the influence of green product quality, green product price, green corporate image, and salesperson's green expertise, on green customers satisfaction and green customers loyalty with environmental knowledge as variable moderation on The Body Shop customers in Medan. Masters thesis, Universitas Pelita Harapan.
Oentoro, Gabriel (2022) Analisis pengaruh convenience, design, trustworthiness, price, various food choices terhadap customer loyalty melalui perceived value dan attitudes towards food delivery apps pada pengguna grabfood di Surabaya. Masters thesis, Universitas Pelita Harapan.
Osok, Maldini Virzinia Veroso (2022) Analisis pengaruh compliance, assurance, reliability, tangibility, empathy, responsiveness, insurance system, sincerity terhadap customer satisfaction dan customer loyalty pada pasien BPJS di Rumah Sakit Islam Jemursari Surabaya. Masters thesis, Universitas Pelita Harapan.
Pradani, Liyantiti Sunuputri (2022) Analisis pengaruh physical infrastructure quality, provider patient interactional quality, administrative quality, medical care quality, nursing care quality terhadap patient satisfaction dan patient behavioral consent sebelum dan sesudah pandemi COVID-19 RSU Kartini. Masters thesis, Universitas Pelita Harapan.
Purba, Leo (2022) Analisa pengaruh trust in e-banking dengan willingness to adopt e-banking terhadap efektifitas transaksi digital banking dan offline banking pada pt bank central asia tbk., di kantor wilayah xi - Kalimantan. Masters thesis, Universtitas Pelita Harapan.
Purba, Zebdi Farel Giolean (2022) Analisis pengaruh dimensi information quality, source credibility, review valence, navigation system, compatibility, ease of use, hotel quality, tenant quality dan service quality terhadap perceived value untuk membentuk repurchase intention pelanggan Agoda di Surabaya. Masters thesis, Universitas Pelita Harapan.
Puspita, Nuke (2022) Analisis pengaruh service quality, food quality, atmospherics, price, dan other customers terhadap customer satisfaction dan pada akhirnya revisit intention dari pelanggan pizza hut cabang plaza festival Jakarta. Masters thesis, Universitas Pelita Harapan.
SISWANTO PUTRI, YUNIARDINI (2022) Analisis fraudulent laporan keuangan pada perusahaan real estate & properti periode 2015-2019: pendekatan teori hexagon. Masters thesis, UNIVERSITAS PELITA HARAPAN.
Salim, Nico (2022) The effect of informativeness, photo colour, visual aesthetic, and social presence towards customer purchase intention on Glory Of Fats Instagram = pengaruh keinformatifan, warna foto, estetika visual, dan kehadiran sosial terhadap niat beli pelanggan di Instagram Glory Of Fats. Masters thesis, Universitas Pelita Harapan.
Septyani, Clauvia (2022) Analisis pengaruh site organization, reability, responsiveness, user friendliness, personal need, dan efficiency terhadap electronic customer satisfaction dan electronic customer loyalty pada nasabah m-banking Bank Mestika di kota Medan. Masters thesis, Universtitas Pelita Harapan.
Seragih, Gaby Joyce (2022) Analisa pengaruh influencer characteristic, influencer trustworthiness, influencer content dan brand attitude terhadap purchase intention produk make-up. Masters thesis, Universtitas Pelita Harapan.
Setiawan, Herry (2022) Analisis pengaruh perceived quality, service convenience dan perceived service fairness terhadap customer engagement behavior melalui customer satisfaction pada penumpang pesawat Lion Air di Surabaya. Masters thesis, Universitas Pelita Harapan.
Shukmawan, Rahardyan (2022) Analisis pengaruh customer relationship management dan convenience terhadap customer loyalty melalui perceived service quality, perceived value, customer satisfaction, dan image pada pelanggan sm audio bros Surabaya. Masters thesis, Universitas Pelita Harapan.
Sumana, Agnes Marcelia (2022) Analisis pengaruh management and leadership commitment, management process of quality, quality outcomes, dan accreditation benefits terhadap patient centeredness pada karyawan Siloam Hospitals Surabaya. Masters thesis, Universitas Pelita Harapan.
susannia, monica (2022) Analisis pengaruh faktor environment quality, delivery quality, dan outcome quality terhadap behavioral intention melalui customer satisfaction pada pengguna shopee apps di Surabaya. Masters thesis, universitas pelita harapan.
Tando, Ariel Kirana (2022) Analisis pengaruh efficiency, delivery management, customer service, personalization, privacy, product description, product presentation, entertainment, application appearance terhadap e-loyalty melalui e-satisfaction pada Pengguna aplikasi lazada di Surabaya. Masters thesis, Universitas Pelita Harapan.
Tedjo, Sherly Oktavia (2022) Analisis pengaruh technical quality, procedural quality, infrastructural quality, interactional quality, personnel quality, social support quality, administrative quality, medical care quality, dan nursing care quality terhadap patient satisfaction dan behavioral intention pasien RS. swasta di Surabaya. Masters thesis, Universitas Pelita Harapan.
Thonora, Billie Ewaldo (2022) Analisis pengaruh in-store shopping experience terhadap customer satisfaction dalam membentuk revisiting intention pada maju bersama Medan dan toko agus Medan = analyzing the influence of in–store shopping experience towards customer satisfaction in shaping revisiting intention in pasar swalayan maju bersama Medan And toko agus Medan. Masters thesis, Universitas Pelita Harapan.
Valencia, Winar Sari (2022) Analisis pengaruh application design, customer service, security/privacy, dan fulfillment terhadap customer loyalty melalui customer satisfaction dan customer trust sebagai intervening variable pada pelanggan aplikasi shopee di Medan, Indonesia. Masters thesis, Universtitas Pelita Harapan.
Vincent, Vincent (2022) Analisa pengaruh quality, perceived value, innovation, popularity terhadap repurchase intention melalui customer satisfaction pada pelanggan blibli di Medan. Masters thesis, Universitas Pelita Harapan.
Wahyuni, Febianty (2022) Analisis pengaruh efficiency, privacy, reliability, perceived benefit & customer service terhadap e-satisfaction dan e-loyalty pada pengguna aplikasi Shopee di Yogyakarta. Masters thesis, Universitas Pelita Harapan.
Wijaya, Rudy (2022) Analisis pengaruh tangible, reliability, content quality, customer service, convenience, price, interactivity terhadap repurchase intention melalui customer satisfaction di Hypermart surabaya. Masters thesis, UNIVERSITAS PELITA HARAPAN.
