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Akbar, Muhammad Faizal (2024) Analisis pengaruh technical quality, procedural quality, infrastructural quality, interactional quality, personnel quality, dan social support quality terhadap patient satisfaction dan behavioral intention pada penyintas rawat inap di rumah sakit Kartini Mojokerto. Masters thesis, Universitas Pelita Harapan.
Ardiananda, Ella (2024) Analisis pengaruh price policy dan experiential marketing terhadap repurchase intention melalui customer satisfaction sebagai variabel intervening (studi kasus pelanggan e-commerce sociolla Surabaya). Masters thesis, Universitas Pelita Harapan.
Genevien, Chatrine (2024) Analisis pengaruh benevolence, integrity, shared value, dan ability terhadap repurchase intention melalui trust pada konsumen starbucks Diponegoro Medan. Masters thesis, Universitas Pelita Harapan.
Haba, Trixi Soraya (2024) Analisis pengaruh social media marketing, social influence, facilitating conditions, performance expectancy, dan effort expectancy terhadap brand awareness melalui brand loyalty sebagai variabel intervening pada konsumen scarlett whitening di kota Kupang. Masters thesis, Universitas Pelita Harapan.
Hendri, Hendri (2024) Analisis pengaruh food quality, menu variety, health oriented, convenience dan reasonable price terhadap repurchase intention melalui perceived value pada coffee crowd di Medan. Masters thesis, Universtitas Pelita Harapan.
Karoma, Budhi (2024) Analisis pengaruh empowerment and participation, working condition, reward and recognition, teamwork, training and individual development terhadap job satisfaction dalam upaya meningkatkan job loyalty karyawan Rumah Sakit Elim Rantepao Kabupaten Toraja Utara. Masters thesis, Universtitas Pelita Harapan.
Kindangen, Meyta Ingrid (2024) Analisis pengaruh perceived risk, perceived usefulness, perceived ease of use, perceived enjoyment, personal innovativeness terhadap customer satisfaction dan intention to reuse Pada pelanggan aplikasi Shopee di Manado. Masters thesis, Unversitas Pelita Harapan.
Limpadarma, Ryan Gavin (2024) Pengaruh promotion, product knowledge, customer service, dan service quality pada behavior intention melalui customer satisfaction pada pelanggan ciccia Ristorante di surabaya. Masters thesis, Universitas Pelita Harapan.
Maulana, Daud Alfredo Hidayat (2024) Membangun brand relationship untuk restoran: menguji hubungan atribut restoran, other customers, brand image, customer satisfaction, brand trust, dan brand preference. Masters thesis, Universitas Pelita Harapan.
Oktavera, Monica (2024) Pengaruh organizational justice terhadap work engagement yang pada akhirnya membentuk organizational citinzenship behavior pada karyawan pt bank x wilayah Kotawaringin & Kuala Kurun di Kalimantan Tengah. Masters thesis, Universitas Pelita Harapan.
Parengkuan, Lusiawati Imelda (2024) Analis pengaruh dimensi transformational leadership terhadap employee performance yang dimediasi organizational commitment pada Bank SulutGo (Studi pada karyawan direktorat utama dan pejabat eksekutif PT. Bank SulutGo). Masters thesis, Universitas Pelita Harapan.
Puspitasari, Virdha Dwi (2024) Analisis variabel-variabel yang mempengaruhi intention to use terhadap actual use dan pada akhirnya customer loyalty pada pengguna aplikasi lugo di Lumajang = Analisis variabel-variabel yang mempengaruhi niat penggunaan terhadap penggunaan aktual dan pada akhirnya loyalitas pelanggan pada pengguna aplikasi lugo di Lumajang. Masters thesis, Universitas Pelita Harapan.
Putri, Elisha Kristiani (2024) "Analisis pengaruh lingkungan belanja online terhadap customer loyalty melalui customer satisfaction pada restoran Mie Gacoan Surabaya di aplikasi Grab Food" "Analysis of the impact of online shopping environment on customer loyalty through customer satisfaction at Mie Gacoan restaurant Surabaya on Grab Food". Masters thesis, Universitas Pelita Harapan.
Ratuwongo, Ellen Marlina (2024) Analisis pengaruh rasio camel terhadap kinerja keuangan perusahaan perbankan yang terdaftar di bursa efek Indonesia tahun 2018 – 2022. Masters thesis, Universitas Pelita Harapan Surabaya.
Seran, Chrisantus Yobelto (2024) Analisis pengaruh self congruity, functional congruity, perceived value, dan attractiveness of alternatives terhadap customer satisfaction dan pada akhirnya customer loyalty pelanggan Hypermart Lippo Plaza di Kupang. Masters thesis, Universitas Pelita Harapan.
TAMALERO, FEIBY (2024) Pengaruh investor sentiment, overconfidence, overreaction, herding behaviour, dan loss aversion terhadap pengambilan keputusan investasi pada investor saham di Indonesia. Masters thesis, UNIVERSITAS PELITA HARAPAN.
Tanaldo, Wilbert Roderick (2024) Analisis faktor product quality, service quality, dan corporate image terhadap customer loyalty melalui customer satisfaction pada pelanggan CV Vins Cahaya Sukses di Pekanbaru = factor analysis of product quality, service quality, and corporate image on customer loyalty through customer satisfaction on CV Vins Cahaya Sukses customers in Pekanbaru. Masters thesis, Universitas Pelita Harapan.
Thanael, Sean Emmerich (2024) Analisis pengaruh merchandise value, internal shop environment, interaction with staff, merchandise variety, presence interaction with other customers, in-shop emotions, terhadap intention to repatronage melalui customer satisfaction pada pelanggan toko ritel mode Zara di Pakuwon Mall Surabaya = Analysis of the influence of merchandise value, internal shop environment, interaction with staff, merchandise variety, presence interaction with other customers, in-shop emotions, on intention to repatronage through customer satisfaction among customers of zara retail store in pakuwon mall Surabaya. Masters thesis, Universitas Pelita Harapan.
Thomas, Miranda Elisabeth (2024) Analisis pengaruh self-efficacy, training, motivation, dan competence terhadap organization commitment melalui employee performance pada pt. Bank Sulutgo di wilayah Manado. Masters thesis, Universitas Pelita Harapan.
Wagiu, Felicia Veronica (2024) Analisis faktor convenience, design, trustworthiness, price, dan various food choices terhadap intention to continously use melalui perceived value dan attitude towards food delivery apps pada pelanggan gofood di manado. Masters thesis, universitas pelita harapan.
Wangania, Pingkan Brigita (2024) Analisis faktor-faktor overall service quality terhadap revisit intention melalui customer satisfaction pada pengguna aplikasi shopee di Manado = The analysis of overall service quality factors on revisit intention through customer satisfaction of shopee application users in Manado. Masters thesis, Universtitas Pelita Harapan.
