Items where Author is "Mutiara, Crysani"
![[up]](/style/images/multi_up.png)
Up a levelGroup by: Item Type | No Grouping
Number of items: 1.
Mutiara, Crysani (2024) The mediating role of work engagement between service recovery awareness and employee empowerment on service recovery performance at the Ritz-Carlton Bali. Bachelor thesis, Universitas Pelita Harapan.