Items where Author is "Sumardi, Felix"
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Thesis
Sumardi, Felix (2025) Anteseden service quality dan Implikasinya pada "customer loyalty" : studi empiris pada "aftersales service" sepeda motor listrik = Antecedents of service quality and its implications on customer loyalty: an empirical study on aftersales service of electric motorcycles. Bachelor thesis, Universitas Pelita Harapan.