Items where Author is "Tan, Alexandro Karmelio Calvin"
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Thesis
Tan, Alexandro Karmelio Calvin (2020) Analisis retensi pelanggan melalui dimensi kualitas produk, interior, kualitas layanan, serta harga & nilai (studi kasus pada 3 restoran buffet di Surabaya). Bachelor thesis, Universitas Pelita Harapan.