Analisis pengaruh sales promotion, store atmosphere dan word of mouth terhadap hedonic shopping motivation dan impulse buying pada pelanggan Alfamart kota Tangerang = Analysis of the influence of sales promotion, store atmosphere, and word of mouth on hedonic shopping motivation and impulse buying to Alfamart customers in Tangerang city

Tandean, Hokky (2021) Analisis pengaruh sales promotion, store atmosphere dan word of mouth terhadap hedonic shopping motivation dan impulse buying pada pelanggan Alfamart kota Tangerang = Analysis of the influence of sales promotion, store atmosphere, and word of mouth on hedonic shopping motivation and impulse buying to Alfamart customers in Tangerang city. Bachelor thesis, Universitas Pelita Harapan.

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Abstract

Penelitian ini bertujuan untuk menjelaskan pengaruh Sales Promotion, Store Atmosphere dan Word Of Mouth terhadap Hedonic Shopping Motivation dan Impulse Buying pada pelanggan Alfamart Kota Tangerang. Penelitian yang dilakukan menggunakan sampel sebanyak 200 responden dengan menggunakan tehnik purposive sampling yaitu pelanggan Alfamart yang bertempat tinggal di Kota Tangerang dan pernah melakukan sikap Impulse Buying dan Hedonic Shopping Motivation. Pengaruh dari masing-masing variabel terhadap Hedonic Shopping dan Impulse Buying menggunakan tehnik analisis SEM (Structural Equation Modelling). Hasil penelitian ini menunjukkan bahwa dengan adanya Sales Promotion berpengaruh positif dan signifikan terhadap Hedonic Shopping Motivation maupun Impulse Buying dan Store Atmosphere berpengaruh positif terhadap hedonic shopping motivation maupun Impulse Buying. Tidak hanya itu, Word Of Mouth juga berpengaruh positif terhadap Hedonic Shopping Motivation maupun Impulse Buying. Implikasi penelitian ini memberikan saran kepada pelaku usaha Alfamart agar selalu mengembangkan Sales Promotion, Suasana Toko (Store Atmosphere) dan didukung dengan adanya Word Of Mouth menjadi lebih baik, dengan tujuan untuk meningkatkan penjualan dan daya beli konsumen dengan melihat adanya desain toko yang dibangun sehingga memicu konsumen atau pelanggan untuk melakukan pembelian tidak terencana dengan perasaan yang bahagia dan memuaskan terhadap produk-produk tersebut./This study aims to explain the effect of Sales Promotion, Store Atmosphere, and Word Of Mouth on Hedonic Shopping Motivation and Impulse Buying to Alfamart Customer of Tangerang City. The sample used was 200 respondents using purposive sampling technique that resided in Alfamart Customer of Tangerang City, and had carried out Impulse Buying and Hedonic Shopping Motivation. The impact of each variable to Hedonic Shopping Motivation and Impulse Buying are using SEM (Structural Equation Modelling analysis technique. The results of this study indicate that Sales promotion has a positive and significant effect on Impulse Buying and Hedonic Shopping Motivation, Store Atmosphere has a positive and significant effect on Impulse Buying and Hedonic Shopping Motivation;and last the Word Of Mouth has a positive and significant effect on Impulse Buying and Hedonic Shopping Motivation. product display has a significant positive effect on Impulse Buying; and Price Discount has a significant positive effect on Impulse Buying. The implications of this research suggest that Alfamart always develop Sales Promotion, Store Atmoshere and Word Of Mouth to be better, with the aim of increasing sales and purchasing power of Consumers by seeing a store design that is build so that it triggers consumers or customers to make unplanned purchases with a happy and satisfying feel for these product.

Item Type: Thesis (Bachelor)
Creators:
CreatorsNIMEmail
Tandean, HokkyNIM01011170323hokkytandean@gmail.com
Contributors:
ContributionContributorsNIDN/NIDKEmail
Thesis advisorAchmadi, HendraNIDN0321067002UNSPECIFIED
Uncontrolled Keywords: sales promotion; store atmosphere; word of mouth; impulse buying; hedonic shopping motivation
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: University Subject > Current > Faculty/School - UPH Karawaci > Business School > Management
Current > Faculty/School - UPH Karawaci > Business School > Management
Depositing User: Users 14362 not found.
Date Deposited: 17 Feb 2021 04:52
Last Modified: 17 Feb 2021 04:52
URI: http://repository.uph.edu/id/eprint/19741

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