Pengaruh brand image, perceived quality, celebrity endorser, harga, dan word of mouth terhadap keputusan pembelian smartphone Samsung Galaxy S20 series di provinsi DKI Jakarta

Mediarto, Dimas and Ruvell, Albert and Meilinda, Feronia (2021) Pengaruh brand image, perceived quality, celebrity endorser, harga, dan word of mouth terhadap keputusan pembelian smartphone Samsung Galaxy S20 series di provinsi DKI Jakarta. Masters thesis, Universitas Pelita Harapan.

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Abstract

Penelitian ini dilakukan untuk mengetahui pengaruh brand image, perceived quality, celebrity endorser, harga, dan word of mouth terhadap keputusan pembelian smartphone Samsung Galaxy S20 Series di wilayah Provinsi DKI Jakarta. Penelitian ini melibatkan 429 responden ditambah dengan 5 narasumber yang merupakan pengguna Samsung Galaxy S20 series yang berdomisili dalam lingkup Provinsi DKI Jakarta. Pengumpulan data untuk penelitian ini dilakukan dengan menyebarkan kuesioner yang berisi 50 pertanyaan dengan Skala Likert 1 – 5 berdasarkan metode simple random sampling. Data dianalisis dengan menggunakan metode Regresi Linier Berganda. Hasil penelitian menunjukkan brand image, perceived quality, harga, dan word of mouth berpengaruh secara positif dan signifikan terhadap keputusan pembelian smartphone Samsung Galaxy S20 Series di Provinsi DKI Jakarta.. Sedangkan celebrity endorser tidak berpengaruh secara signifikan terhadap keputusan pembelian smartphone Samsung Galaxy S20 Series di Provinsi DKI Jakarta. Implikasi manajerial yang dihasilkan pada penelitian ini diharapkan dapat menjadi pedoman dan saran bagi manajemen Samsung untuk dapat terus mempertahankan eksistensinya, terutama untuk produk-produk smartphone Samsung Galaxy S20 Series, di tengah persaingan industri./The purpose of this study is to determine the influence of brand image, perceived quality, celebrity endorser, harga, and word of mouth to the purchase decision of smartphone Samsung Galaxy S20 Series in Special Capital District of Jakarta. This study is using 429 respondents and 5 interviewers of user Samsung Galaxy S20 series that citizens domicile in Special Capital District of Jakarta. Data are collected using 50 items questionnaires that measured with 1-5 Likert Scale and distributed with simple random sampling method. Multiple Linear Regression (MLR) analysis method is used to analyze the data. The study results that brand image, perceived quality, price dan word of mouth have a positive and significant influence to the purchase decision of smartphone Samsung Galaxy S20 Series in Special Capital District of Jakarta. On the other hand, celebrity endorser does not have a significant influence to the purchase decision of smartphone Samsung Galaxy S20 Series in Special Capital District of Jakarta. This study is expected to be used as the guidelines and suggestions for Samsung management to be able to continue maintaining its existence, especially for Samsung Galaxy S20 Series smartphone products, in the midst of industrial competition.

Item Type: Thesis (Masters)
Creators:
CreatorsNIMEmail
Mediarto, DimasNIM01619190007mediartodimas@gmail.com
Ruvell, AlbertNIM01619190053albertruvell93@gmail.com
Meilinda, FeroniaNIM01619190025feroniameilinda@gmail.com
Contributors:
ContributionContributorsNIDN/NIDKEmail
Thesis advisorSijabat, RosdianaNIDN0306067801rosdiana.sijabat@atmajaya.ac.id
Thesis advisorHermawan, AsepNIDN0317085801azep17@gmail.com
Uncontrolled Keywords: samsung ; brand image ; perceived quality ; celebrity endorser ; price ; word of mouth ; purchase decision
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: University Subject > Current > Faculty/School - UPH Karawaci > Business School > Master of Management
Current > Faculty/School - UPH Karawaci > Business School > Master of Management
Depositing User: Users 10351 not found.
Date Deposited: 18 Mar 2021 02:33
Last Modified: 16 Apr 2021 08:00
URI: http://repository.uph.edu/id/eprint/28018

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