Pengaruh dari Service Failure dan Service Recovery terhadap Customer Satisfaction dan intensi penyebaran Wom Positif.

Agus, Raymond Komala (2009) Pengaruh dari Service Failure dan Service Recovery terhadap Customer Satisfaction dan intensi penyebaran Wom Positif. Masters thesis, Universitas Pelita Harapan.

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Item Type: Thesis (Masters)
Creators:
CreatorsNIMEmail
Agus, Raymond KomalaUNSPECIFIEDUNSPECIFIED
Additional Information: T 19-07 AGU p
Subjects: H Social Sciences > HD Industries. Land use. Labor
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Depositing User: Ms Devy Christiany Zega
Date Deposited: 21 May 2021 06:09
Last Modified: 21 May 2021 06:09
URI: http://repository.uph.edu/id/eprint/31723

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