Pengaruh customer satisfaction dan customer inertia yang dimoderasi oleh alternative attractiveness dan zone of tolerance terhadap customer loyalty.

Radityo, Brian (2014) Pengaruh customer satisfaction dan customer inertia yang dimoderasi oleh alternative attractiveness dan zone of tolerance terhadap customer loyalty. Masters thesis, Universitas Pelita Harapan.

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Item Type: Thesis (Masters)
Creators:
CreatorsNIMEmail
Radityo, BrianUNSPECIFIEDUNSPECIFIED
Additional Information: T 19-12 RAD p
Subjects: H Social Sciences > HD Industries. Land use. Labor
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Depositing User: Ms Devy Christiany Zega
Date Deposited: 21 May 2021 06:27
Last Modified: 21 May 2021 06:27
URI: http://repository.uph.edu/id/eprint/33052

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