Dessye, Dessye (2002) Guest incident action as a strategic tool to build guest loyality by turning complaint into guest satisfaction at The Ritz Carlton Bali resort and spa. Bachelor thesis, UNSPECIFIED.
Full text not available from this repository.| Item Type: | Thesis (Bachelor) | ||||||
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| Additional Information: | KTA 91-99 DES g | ||||||
| Subjects: | G Geography. Anthropology. Recreation > G Geography (General) > G154.9-155.8 Tourism | ||||||
| Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Faculty of Tourism > Hotel Management Current > Faculty/School - UPH Karawaci > Faculty of Tourism > Hotel Management |
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| Depositing User: | Mrs Marselita Harapan | ||||||
| Date Deposited: | 14 May 2021 10:02 | ||||||
| Last Modified: | 14 May 2021 10:02 | ||||||
| URI: | http://repository.uph.edu/id/eprint/34679 |
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