The influence of job satisfaction on the employee performance at tea garden café and restaurant medan

Novita, Christine (2019) The influence of job satisfaction on the employee performance at tea garden café and restaurant medan. Bachelor thesis, Universitas Pelita Harapan.

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Abstract

Knowing the importance of employee’s satisfaction especially in food and beverage industry, this research was conducted at Tea Garden Cafe and Restaurant Medan. Where based on survey that there is a decrease in employee performance which can be seen from the decreasing level of satisfaction from the customers in terms of the services provided by employees. The purpose of this quantitative research is to discover whether job satisfaction has an influence on employee performance at Tea Garden Cafe and Restaurant Medan. To obtain the data needed for this research, a census method is being conducted and questionnaires using five-option Likert scale are spread out to the employees of the company.After collecting the data using descriptive research design, the methods that are used were descriptive analysis, test of validity, test of reliability, test of normality, test of coefficient correlation (scoring 0,407), analysis of linear regression and t-test for hypothesis testing. The result of the t-test tcount 2,021 > ttable2,000 and a significant value of 0.007 <0.05, means that job satisfaction affects the performance of Tea Garden Cafe and Restaurant Medan employees. According to the tests that have been conducted in the research, it reveals that job satisfaction has an influence on employees’ performance at Tea Garden Cafe and Restaurant Medan. Moreover; from this research, the level of job satisfaction in the particular company is still low.

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