Analisis tingkat kepuasan pasien rawat inap di Primaya Hospital Tangerang

Girsang, Kornelius Andriansa Schubel (2021) Analisis tingkat kepuasan pasien rawat inap di Primaya Hospital Tangerang. Masters thesis, Universitas Pelita Harapan.

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Abstract

Penelitian ini dilakukan untuk mengetahui tingkat kepuasan pasien di Primaya Hospital Tangerang berdasarkan profil responden dan variabel yang ditentukan. Penelitian ini melibatkan 476 pasien rawat inap di Primaya Hospital Tangerang pada periode Desember 2020. Pengumpulan data dilakukan dengan menggunakan data dari kuesioner berisi 35 pernyataan dengan Skala Likert 1 – 4 berdasarkan metode purposive sampling. Data dideskripsikan serta dianalisis berbasiskan PLS. Hasil penelitian ini menganalisis tingkat kepuasan pasien rawat inap berdasarkan profil responden yang spesifik terhadap setiap variabel yang digunakan yaitu tenaga kesehatan, fasilitas kesehatan, penunjang medis dan proses administrasi di rumah sakit./ This study was conducted to determine the level of patient satisfaction at Primaya Hospital Tangerang based on the respondent's profile and the specified variables. This study involved 476 inpatients at Primaya Hospital Tangerang in the period December 2020. Data collection was carried out using data from a questionnaire containing 35 statements with a Likert Scale of 1-4 based on the purposive sampling method. Data were described and analyzed based on PLS. The results of this study analyzed the level of satisfaction of inpatients based on a specific respondent's profile for each variable used, namely health workers, health facilities, medical support and administrative processes in hospitals.

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