Anteseden dari traditional food products dan pengaruhnya terhadap intention to revisit dan positive e-WOM

Sutanto, Ryan (2022) Anteseden dari traditional food products dan pengaruhnya terhadap intention to revisit dan positive e-WOM. Masters thesis, Universitas Pelita Harapan.

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Abstract

Penelitian ini bertujuan untuk menganalisa faktor-faktor yang mempengaruhi customer involvement dalam makanan tradisional Chinese food dan bagaimana involvement terhadap makanan tradisional Chinese food tersebut memiliki pengaruh terhadap intention to revisit dan positive electronic word-of-mouth (e-WOM). Penelitian ini menggunakan pendekatan kuantitatif berdasarkan kerangka konseptual penelitian. Data dikumpulkan melalui survei dengan metode purposive sampling di daerah Jabodetabek di Indonesia, mendapatkan ukuran sampel sebesar 221 responden. Pendekatan Partial Least Square – Structural Equation Modeling (PLS-SEM) digunakan melalui SmartPLS™ versi 3.3.3 untuk menganalisa data yang didapatkan dari survei. Hasil penelitian menunjukkan bahwa food quality, nostalgia, convenience orientation, health involvement, involvement in luxury, dan staff service memiliki pengaruh positif terhadap involvement in traditional Chinese food products, dan involvement in traditional Chinese food products sendiri memiliki pengaruh positif terhadap intention to revisit dan positive e-WOM. Food quality ditemukan memiliki pengaruh terbesar pada involvement in traditional Chinese food products, dimana pengaruh tertinggi kedua adalah health involvement, diikuti dengan yang lain. Penelitian ini mengkontribusikan wawasan dan implikasi manajerial baru untuk pendekatan involvement dalam industri tourism and hospitality, ditambah dengan rekomendasi untuk penelitian selanjutnya. / The study aims to analyse the factors affecting customer involvement in traditional Chinese food and whether said involvement in traditional Chinese food has an impact on intention to revisit and positive electronic word-of-mouth (e-WOM). The study follows quantitative approach based on the study’s conceptual framework. Data was collected through a survey with a purposive sampling method in Jabodetabek area in Indonesia, gathering a sample size of 221 respondents. Partial Least Square – Structural Equation Modeling (PLS-SEM) approach was deployed through SmartPLS™ version 3.3.3 to analyse the data gained through the survey. The results show food quality, nostalgia, convenience orientation, health involvement, involvement in luxury, and staff service have a positive influence on involvement in traditional Chinese food products, and involvement in traditional Chinese food products itself has a positive influence on intention to revisit and positive e-WOM. Food quality is found to have the highest influence on involvement in traditional Chinese food products, while the second highest influence is from health involvement, followed by the others. The study contributes new insights and managerial implications for the involvement approach in the tourism and hospitality industry, as well as recommendations for future researches.

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