Pengaruh perceived organization support, information and communication technologies (ICT's) demands, dan information communication technologies (ICT's) resources terhadap job satisfaction yang dimediasi oleh work-family balance selama pandemi Covid-19 di Universitas XYZ

Sharon, Shadia Marcellea (2022) Pengaruh perceived organization support, information and communication technologies (ICT's) demands, dan information communication technologies (ICT's) resources terhadap job satisfaction yang dimediasi oleh work-family balance selama pandemi Covid-19 di Universitas XYZ. Masters thesis, Universitas Pelita Harapan.

Preview	Text (Title) CT_01619210051_Shadia Marcellea Sharon.pdf Available under License Creative Commons Attribution Non-commercial Share Alike. Download (61kB) | Preview
Preview	Text (Abstract) Abstract.pdf Available under License Creative Commons Attribution Non-commercial Share Alike. Download (359kB) | Preview
Preview	Text (ToC) ToC.pdf Available under License Creative Commons Attribution Non-commercial Share Alike. Download (836kB) | Preview
Preview	Text (Chapter1) Chapter1.pdf Available under License Creative Commons Attribution Non-commercial Share Alike. Download (1MB) | Preview
	Text (Chapter2) Chapter2.pdf Restricted to Registered users only Available under License Creative Commons Attribution Non-commercial Share Alike. Download (2MB)
	Text (Chapter3) Chapter3.pdf Restricted to Registered users only Available under License Creative Commons Attribution Non-commercial Share Alike. Download (2MB)
	Text (Chapter4) Chapter4.pdf Restricted to Registered users only Available under License Creative Commons Attribution Non-commercial Share Alike. Download (3MB)
	Text (Chapter5) Chapter5.pdf Restricted to Registered users only Available under License Creative Commons Attribution Non-commercial Share Alike. Download (630kB)
Preview	Text (Bibliography) Bibliography.pdf Available under License Creative Commons Attribution Non-commercial Share Alike. Download (740kB) | Preview
	Text (Appendices) Appendices.pdf Restricted to Repository staff only Available under License Creative Commons Attribution Non-commercial Share Alike. Download (7MB)

Abstract

Dalam proses penyesuaian aktivitas pembelajaran mahasiswa mengharuskan Universitas untuk menggunakan teknologi dalam proses pembelajaran secara sinkronus selama Covid-19. Hal ini yang mengharuskan tenaga kependidikan untuk menyesuaikan semua pekerjaan dapat dilakukan secara daring. Keadaan ini mempengaruhi job satisfaction tenaga kependidikan di Universitas XYZ. Penurunan job satisfaction yang menjadi faktor utama diantaranya adalah ICT, work-family balance, dan perceived support organization. Penelitian ini mengajukan model penelitian mengenai pengaruh perceived organization support, ICT’s demands, dan ICT’s resources terhadap job satisfaction yang dimediasi oleh work-family balance selama pandemi Covid-19 di Universitas XYZ. Penelitian ini mengumpulkan data dengan menyebarkan kuisioner secara daring melalui Microsoft Forms yang diberikan kepada 210 karyawan Universitas XYZ. Data tersebut kemudian dianalisa menggunakan program SmartPLS 3.0 dengan metode partial least square equation analysis. Hasil yang didapatkan bahwa adanya pengaruh positif perceived organization support dan pengaruh negatif ICT’s demands terhadap work-family balance. Terdapat juga pengaruh positif work- family balance terhadap job satisfaction. Sedangkan untuk variabel mediasi menunjukkan bahwa work-family balance mampu memediasi perceived organization support dan ICT’s demands terhadap job satisfaction. Variabel ICT’s resources tidak signifikan terhadap work-family balance. Serta, tidak ada pengaruh ICT’s resources terhadap job satisfaction dengan mediasi work-family balance. / In the process of adjusting student learning activities, it requires universities to use technology in the learning process synchronously during Covid-19. This requires education staff to adapt all work to be done online. This situation affects the job satisfaction of teaching staff at XYZ University. The decline in job satisfaction which became the main factor included ICT, work-family balance, and perceived organizational support. This study proposes a research model regarding the influence of perceived organizational support, ICT's demands, and ICT's resources on job satisfaction mediated by work-family balance during the Covid-19 pandemic at XYZ University. This study collected data by distributing questionnaires online through Microsoft Forms which were given to 210 XYZ University employees. The data was then analysed using the SmartPLS 3.0 program with the partial least square equation analysis method. The results obtained show that there is a positive effect of perceived organization support and a negative effect of ICT's demands on work- family balance. There is also a positive effect of work-family balance on job satisfaction. Meanwhile, the mediating variable shows that work-family balance can mediate perceived organizational support and ICT's demands on job satisfaction. ICT's resources variable is not significant to work-family balance. Also, there is no effect of ICT's resources on job satisfaction by mediating work- family balance.

Actions (login required)

View Item