Peranan Room Attendant dalam penyediaan kamar di Hotel Aryaduta Lippo Village

Hairuni, Papuania (2023) Peranan Room Attendant dalam penyediaan kamar di Hotel Aryaduta Lippo Village. Bachelor thesis, Universitas Pelita Harapan.

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Abstract

Departemen housekeeping merupakan departemen yang mengambil tugas penuh soal kebersihan area lingkungan baik di dalam hotel maupun di luar hotel apalagi di dalam kamar. Peranan seorang room attendant sangat penting pada saat membersihkan sebuah kamar karena, kebersihan kamar merupakan hal yang penting agar membuat tamu merasa nyaman saat menginap. Hal tersebut juga harus di dukung oleh pelayanan, karena jika seimbang maka akan menciptakan kepuasan tamu saat menginap. Make up room yang cepat juga dapat membuat tamu memberikan respon yang baik kepada hotel, hal ini dapat meminimalis complain dari tamu tentang lamanya pengerjaan kamar. Untuk itu jika sebuah kamar sudah mempunyai reservasi, maka ada baiknya tidak menerima late check out supaya tidak menghambat pengerjaan room attendant dan tidak mengganggu jalannya operasional. Oleh karena itu pentingnya bekerja dengan mengikuti standar operasional prosedur yang ada agar seluruh operasional pekerjaan dapat berjalan dengan baik dan terhindar dari complain tamu. / Housekeeping department is a department that takes full responsibility for cleaning environmental areas both inside and outside the hotel, especially in the rooms. The role of a flight attendant is very important when cleaning a room because room cleanliness is important so that guests feel comfortable while staying. This must also be supported by service, because if it is balanced it will create guest satisfaction during their stay. A quick make-up room can also make guests give a good response to the hotel, this can minimize complaints from guests about the length of room work. For this reason, if a room already has a reservation, it is better not to accept a late check out so as not to hinder the room attendant's work and not interfere with operational arrangements. Therefore it is important to work by following existing standard operating procedures so that all operational work can run well and avoi d guest complaints.

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