Himawan, Anindita Putri Amelia (2013) Strategi public relations arion swiss belhotel dalam membentuk image pasca akuisisi hotel grand flora. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
Setelah mengakuisisi Hotel Grand Flora tersebut, Arion Swiss Belhotel
juga berusaha untuk mengembangkan strategi PR nya yang tujuannya untuk
meningkatkan citra Arion Swiss Belhotel karena konsumen akan mengambil
keputusan memilih suatu hotel jika hotel tesebut memiliki reputasi yang baik dan
mempunyai citra yang positif. Penelitian ini bertujuan untuk mengetahui
penerapan Strategi Public Relations (PR) yang Dilakukan oleh Arion Swiss
Belhotel dalam membentuk image pasca akuisisi Hotel Grand Flora. Metode yang
digunakan adalah metode kualitatif eksploratif yang ditujukan sebagai identifikasi
awal terhadap situasi yang dihadapi.
Peneliti menggunakan strategi Public Relations dan citra perusahaan untuk
memperkuat analisis. Hasil penelitian menunjukkan bahwa strategi PR yang
dilakukan di Arion Swissbelhotel lebih mengarah pada kegiatan promosi,
terutama dengan cara mempertahankan serta membentuk image Arion
Swissbelhotel menjadi lebih baik lagi. Sedangkan dengan semakin banyaknya
tamu yang merasa puas, serta meningkatnya inquiries yang masuk ke Arion
Swissbelhotel, berarti sampai saat ini image yang terbentuk juga sudah baik dan
sesuai dengan keinginan perusahaan
Untuk saran yang diusulkan peneliti antara lain Arion Swissbelhotel
sebaiknya lebih meningkatkan pelayanan kepada para tamu yang datang,
sedangkan untuk segi promosi, ada baiknya mulai mencoba media lain terutama
elektronik seperti radio dan televisi. / Having acquired the Hotel Grand Flora, Arion Swiss Belhotel also tried to
develop a PR strategy which aims to improve the image of Arion Swiss Belhotel
because consumers will decide to choose a hotel if the hotel has a reputation for
proficiency level and have a positive image. This study aims to determine the
application of Strategic Public Relations (PR) Performed by Arion Swiss Belhotel
in shaping the post-acquisition image of Grand Hotel Flora. The method used is
explorative qualitative method that is intended as an initial identification of the
situation at hand.
Researchers used a strategy of Public Relations and corporate image to
reinforce the analysis. The results showed that the PR strategy is carried out in
Arion Swiss Belhotel more directed at promotional events, especially by
maintaining and forming image Arion Swiss Belhotel be better. While a growing
number of satisfied guests, as well as increased inquiries coming into the Arion
Swiss Belhotel, means to this image which has also been well established and in
accordance with the wishes of the company.
Suggestions from the author include improving the service, and trying new
promotional strategies, especially using electronic media like television.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Himawan, Anindita Putri Amelia UNSPECIFIED UNSPECIFIED UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Simorangkir, Deborah N. UNSPECIFIED UNSPECIFIED |
Additional Information: | SK 41-07 HIM s |
Uncontrolled Keywords: | public relations strategy ; form the image |
Subjects: | H Social Sciences > HM Sociology > HM(1)-1281 Sociology |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Faculty of Social and Political Science > Communication Science Current > Faculty/School - UPH Karawaci > Faculty of Social and Political Science > Communication Science |
Depositing User: | Users 17 not found. |
Date Deposited: | 04 Oct 2018 07:22 |
Last Modified: | 08 Sep 2021 07:49 |
URI: | http://repository.uph.edu/id/eprint/1075 |