Christianto, Barcellius Nicholas (2018) Analisis pengaruh penerapan sistem manajemen mutu iso 9001 terhadap kinerja mutu perusahaan kontraktor pada proyek infrastruktur di Sumatera Barat. Masters thesis, Universitas Pelita Harapan.
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Abstract
West Sumatra is one of the areas that the government focuses on infrastructure
development especially on land transportation. In the high demand of contractors to
complete the infrastructure projects, issues from quality performance of contractor is a
concern, as the contractors should have implementing the ISO 9001 Quality Management
System. So, the research conducted to find out what indicators can affect the
implementation of ISO 9001 towards the quality performance of contractor, what are the
components from ISO 9001 Quality Management System that affect the quality
performance of contractor, are there any obstacles, and what kind of improvement action
should be done so that ISO 9001 can give an improvement to the company.
With the help of reviewing the literature from Quality Management System, ISO
9001:2015, Contractor Performance, Infrastructure Project, Potrait of Contractor in
Indonesia, and Relevant Researches will be the basis of this analysis to answers the
problems of this research.
Analysis performed with mix method and the research instrument is in the form of
questionnaire which will be analyzed with SPSS program. 39 respondents filled the
questionnaire have a minimum of 3 years working experience and from all level of
management.
The results shows that the indicators that can affect the quality performance of
contractor are: the company’s reason for implementing ISO 9001, how well the
company’s implementing the ISO 9001:2015 requirements, and the obstacles of
implementing ISO 9001. Determining parties who concerned and relevant to the quality
management system in a company and improving the suitability, adequacy, and
effectiveness of the quality management system are the compponents from ISO 9001:2015
that affect the quality performance of contractor. A less supportive organizational culture
is an obstacle from implementing ISO 9001. And improvement actions that can be done:
establishing the parties who concerned; monitoring and reviewing information about
interested parties and requirements relevant to them; determining: the limits to be
allowed, normative limits, managerial style, processes and procedures of work; creating
the sense of belonging, identity, and emotional connection between the organization and
the workers that involved in the company. / Sumatera Barat merupakan salah satu daerah yang yang menjadi fokus pemerintah
dalam pengembangan infrastruktur khususnya pada transportasi darat. Dalam kebutuhan
akan kontraktor yang tinggi untuk menyelesaikan proyek-proyek infrastruktur yang
sedang berkembang pesat, masalah mengenai kinerja mutu perusahaan kontraktor menjadi
perhatian. Hal ini menjadi suatu perhatian mengingat bahwa setiap perusahaan kontraktor
yang mengerjakan proyek infrastruktur telah diwajibkan untuk menjalankan sistem
manajemen mutu ISO 9001. Sehingga dilakukan penelitian dengan tujuan untuk
mengetahui indikator-indikator apa yang dapat mempengaruhi penerapan SMM ISO 9001
terhadap kinerja mutu perusahaan, apa saja komponen-komponen dalam SMM ISO 9001
yang mempengaruhi kinerja mutu perusahaan, apakah terdapat kendala dalam penerapan
SMM ISO 9001, dan apa saja langkah-langkah peningkatan yang dapat diberikan dalam
penerapan SMM ISO 9001 dalam perusahaan kontraktor pada proyek infrastruktur di
Sumatera Barat.
Dilakukan kajian pustaka tentang Sistem Manajemen Mutu, ISO 9001:2015,
Kinerja Mutu Perusahaan Kontraktor, Proyek Infrastruktur, Potret Perusahaan Kontraktor
di Indonesia, dan Penelitian-penelitian yang relevan sebagai dasar analisis penelitian.
Analisis dilakukan dengan metode campuran dengan instrumen penelitian berupa
kuesioner dan menggunakan bantuan program SPSS. Responden pada penelitian
berjumlah 39 orang dengan persyaratan pengalaman kerja minimal 3 tahun dari seluruh
tingkat manajemen.
Dari hasil analisis, didapatkan bahwa: alasan perusahaan menerapkan SMM ISO
9001;penilaian penerapan persyaratan ISO 9001:2015 dalam perusahaan; dan kendala
yang dialami perusahaan dalam menerapkan ISO 9001 merupakan indikator yang dapat
mempengaruhi kinerja mutu perusahaan. Menetapkan pihak-pihak yang berkepentingan
dan relevan dengan sistem manajemen mutu; melakukan peningkatan kesesuaian,
kecukupan, dan efektivitas dari sistem manajemen mutu merupakan komponen-komponen
dari ISO 9001 yang memberikan manfaat terhadap kinerja mutu perusahaan, Budaya
organisasi yang kurang mendukung merupakan kendala yang dialami dalam menerapkan
ISO 9001, dan Langkah-langkah perbaikan yang dapat dilakukan antara lain: menetapkan
persyaratan dari pihak-pihak yang berkepentingan; memantau dan meninjau informasi
tentang pihak-pihak yang berkepentingan dan persyaratan yang relevan dengan mereka;
menentukan batas-batas yang boleh dilakukan, batas-batas normatif, gaya manajerial,
proses-proses dan prosedur-prosedur kerja, menciptakan rasa memiliki, jati diri, dan
keterkaitan emosional antara organisasi dan pekerja yang terlibat didalamnya.
Item Type: | Thesis (Masters) |
---|---|
Creators: | Creators NIM Email ORCID Christianto, Barcellius Nicholas NIM00000028320 UNSPECIFIED UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Simanjuntak, Manlian Ronald NIDN0330117401 UNSPECIFIED |
Additional Information: | T 29-16 CHR a |
Uncontrolled Keywords: | Infrastructure ; Quality Performance of Contractor ; ISO 9001 : 2015 QMS |
Subjects: | T Technology > TA Engineering (General). Civil engineering (General) |
Divisions: | University Subject > Historic > Faculty/School > Master of Civil Engineering Historic > Faculty/School > Master of Civil Engineering |
Depositing User: | Users 15 not found. |
Date Deposited: | 28 Feb 2019 07:40 |
Last Modified: | 09 Nov 2021 06:19 |
URI: | http://repository.uph.edu/id/eprint/2632 |