Hubungan komunikasi perawat dengan tingkat kepuasan pasien di ruang rawat inap di satu rumah sakit swasta Indonesia bagian barat = relationship of nursing communication with patient satisfaction in in-patient department one of private hospital in west of Indonesia

Renmaur, Cahyani P. and Natalia, Deborah and Ruindungan, Yolfi (2018) Hubungan komunikasi perawat dengan tingkat kepuasan pasien di ruang rawat inap di satu rumah sakit swasta Indonesia bagian barat = relationship of nursing communication with patient satisfaction in in-patient department one of private hospital in west of Indonesia. Bachelor thesis, Universitas Pelita Harapan.

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Abstract

Profesi keperawatan berperan penting dalam meningkatkan mutu pelayanan keperawatan karena keperawatan merupakan profesi dengan jumlah terbanyak dan dekat dengan penderitaan dan kesakitan yang dialami pasien dan keluarganya. Beberapa bulan terakhir tingkat kepuasan pasien terhadap pelayanan keperawatan mengalami penurunan. Untuk meningkatkan kepuasan pasien, perawat harus mampu berkomunikasi dengan baik karena komunikasi merupakan alat untuk berbagi informasi terkait kesehatan antara pasien dan perawat. Penelitian ini bertujuan untuk menganalisis hubungan komunikasi perawat dengan tingkat kepuasan pasien. Penelitian ini merupakan penelitian kuantitatif. Teknik pengambilan sampel yang digunakan adalah purposive sampling dengan jumlah sampel sebanyak 82 responden. Pengumpulan data dilakukan dengan menyebarkan kuesioner kepada responden dan data dianalisis dengan menggunakan teknik analisis univariat dan bivariat. Hasil penelitian menunjukkan sebagian besar responden (90%) menyatakan komunikasi perawat baik dan sebagian besar responden (56%) merasa tidak puas terhadap pelayanan perawat. Berdasarkan uji chi square diperoleh nilai p = 0,073 > α = 0,05 maka didapatkan bahwa tidak ada hubungan antara komunikasi perawat terhadap tingkat kepuasan pasien. Berdasarkan hasil penelitian diharapkan perawat dapat mengoptimalkan komunikasinya dengan pasien dan rumah sakit dapat memberikan pelatihan bagi perawat khususnya dalam berkomunikasi dengan pasien agar dapat meningkatkan pelayanan keperawatan yang terbaik bagi pasien = Nursing professions play an important role in improving the quality of nursing services because nursing is a profession with the most number and close to the suffering and pain experienced by patients and their families. The last few months the level of patient satisfaction with nursing service has decreased. To improve patient satisfaction, nurses should be able to communicate well because communication is a tool for sharing health-related information between patients and nurses. This study aims to analyze the relationship of nurse communication with patient satisfaction level. This research is quantitative research. The sampling technique use purposive sampling with the sample 82 respondents. The data were collected by distributing questionnaires to the respondents and the data were analyzed using univariate and bivariate analysis techniques. The results showed most respondents (90%) stated good nurse communication and most respondents (56%) feel dissatisfied with nurse service. Based on chi square test obtained p value = 0.073> α = 0.05 it is found that there is no relationship between nurse communication to the level of patient satisfaction. Based on the results of the study is expected nurses can optimize communicating with patients and hospitals can provide training for nurses, especially in communicating with patients in order to improve the best nursing service for patients.

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