Stephanie, Stephanie (2021) The effect of modernizing tax administration system, tax sanction, and service quality towards taxpayers compliance at tax office (KPP) Pratama Medan Timur. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
Tax is the main income of a country in Indonesia. It is the purpose to be
used as the country’s needs in developing the country. That is why it is essential for
the government to make sure that the taxpayers are complying in fulfilling their tax
obligations. In this research, there are 3 independent variables that will be evaluated,
which is the modernizing tax administration system, tax sanction and tax service.
These 3 independent variables are several factors that may help taxpayers to comply.
Collection data that is used are by spreading questionnaire with 100
participants, and the data is evaluated using Likert scale as a guideline. The data is
collected from the taxpayer Tax office (KPP) Pratama Medan Timur. Data analysis
is done by using Descriptive statistic test, Data quality test of validity and reliability
test, Classic assumption test and Hypothesis Testing.
The purpose of this research is to analyze how much do tax administration
system, tax sanction and tax service on tax affect taxpayer’s compliance in tax
office (KPP) Pratama Medan Timur.
The result of this research is that the Modernizing tax administration system
does not partially affect taxpayers compliance. And that Tax sanction and service
Quality partially affect Taxpayers compliance by 24.7% and 19.3%. On the whole,
the Modernizing tax administration system, Tax sanction and Service quality
simultaneously affect taxpayers compliance by 53.8% / Pajak merupakan pendapatan utama di Indonesia, tujuannya untuk
digunakan sebagai kebutuhan negara. Oleh karena itu, penting bagi pemerintah
untuk memastikan bahwa wajib pajak patuh dalam memenuhi kewajiban
perpajakannya. Dalam penelitian ini terdapat 3 variabel independen yang akan
dievaluasi yaitu modernisasi sistem administrasi perpajakan, sanksi perpajakan
dan pelayanan perpajakan. Ketiga variabel independen tersebut merupakan faktor
yang dapat membantu wajib pajak untuk patuh.
Pengumpulan data yang digunakan adalah dengan menyebarkan kuisioner
kepada 100 orang partisipan dan data dievaluasi dengan menggunakan skala likert
sebagai pedoman, data dikumpulkan dari Wajib Pajak Kantor Pelayanan Pajak
(KPP) Pratama Medan Timur. Analisis data dilakukan dengan menggunakan uji
statistik deskriptif, uji kualitas data validitas dan uji reliabilitas, uji asumsi klasik
dan uji hipotesis.
Penelitian ini bertujuan untuk menganalisis seberapa besar pengaruh
sistem administrasi perpajakan, sanksi perpajakan dan pelayanan perpajakan
terhadap kepatuhan wajib pajak di Kantor Pelayanan Pajak (KPP) Pratama
Medan Timur.
Hasil dari penelitian ini adalah bahwa Modernisasi sistem administrasi
pajak tidak berpengaruh secara parsial terhadap kepatuhan wajib pajak. Dan
bahwa sanksi Pajak dan Kualitas Pelayanan secara parsial berpengaruh terhadap
kepatuhan Wajib Pajak sebesar 24,7% dan 19,3%. Secara keseluruhan,
Modernisasi Sistem Administrasi Perpajakan, Sanksi Perpajakan dan Kualitas
Pelayanan secara simultan berpengaruh terhadap kepatuhan Wajib Pajak sebesar
53,8%.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Stephanie, Stephanie NIM03012170004 stephanie.tjie@yahoo.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Fu, Arifin NIDN0105028401 arifin.fu@uph.edu |
Uncontrolled Keywords: | modernizing tax administration system, tax sanction, service quality, tax compliance |
Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HF Commerce > HF5601 Accounting |
Divisions: | University Subject > Current > Faculty/School - UPH Medan > Business School > Accounting Current > Faculty/School - UPH Medan > Business School > Accounting |
Depositing User: | Users 18975 not found. |
Date Deposited: | 21 Aug 2021 14:06 |
Last Modified: | 12 Jan 2022 10:36 |
URI: | http://repository.uph.edu/id/eprint/41865 |