Evaluasi pemenuhan pelayanan resep rawat jalan pada Instalasi Farmasi Rumah Sakit X Bekasi periode Oktober-Desember 2020 = Evaluation of fulfillment of outstanding prescription services at pharmaceutical installations hospital x Bekasi, October-December 2020

Paramita, Agita Indy (2021) Evaluasi pemenuhan pelayanan resep rawat jalan pada Instalasi Farmasi Rumah Sakit X Bekasi periode Oktober-Desember 2020 = Evaluation of fulfillment of outstanding prescription services at pharmaceutical installations hospital x Bekasi, October-December 2020. Diploma thesis, Universitas Pelita Harapan.

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Abstract

Pelayanan Farmasi di rumah sakit memiliki standar minimal yang harus dicapai, untuk memenuhi kriteria tersebut tentu diperlukan pelayanan yang optimal dengan mengutamakan mutu obat dan penggunaanya. Peningkatan dalam pemenuhan kebutuhan ketersediaan obat dan kesesuaian dengan formularium serta biaya yang efektif sangat berpengaruh karena berdampak pada terpenuhi dan tidak terpenuhinya pelayanan resep. Tujuan penelitian ini untuk mengetahui persentase R/ obat pada resep yang terpenuhi dan R/ obat pada resep yang tidak terpenuhi berdasarkan lembar resep dan input sistem. Metode penelitian ini yaitu deskriptif retrospektif dengan melakukan penelusuran data sekunder pada lembar resep dan input data pada komputer dengan tabel pengumpulan data. Berdasarkan standar minimal pelayanan farmasi di rumah sakit, persentase tercapainya pelayanan resep yang sesuai formularium yaitu 100% sehingga untuk mencapai angka tersebut, evaluasi penting dilakukan untuk mencapai pelayanan farmasi yang secara bertahap terus meningkat menjadi baik. Hasil penelitian yang dilakukan berdasarkan total 1209 jumlah obat, jumlah obat terpenuhi yaitu 1098 obat (91%) yang terdiri dari 139 jumlah obat resep umum yang terpenuhi (94%), 59 jumlah obat resep asuransi (92%), dan 900 jumlah obat resep BPJS yang terpenuhi (90%). Jumlah obat yang tidak terpenuhi yaitu 98 (8%) yang terdiri dari 5 jumlah obat resep umum yang tidak terpenuhi (3%), 5 jumlah obat resep asuransi (8%), dan 88 jumlah obat resep BPJS yang tidak terpenuhi (9%). Jumlah obat yang diganti yaitu 13 obat (1%) yang terdiri dari 4 jumlah obat resep umum yang diganti (3%), tidak ada untuk obat resep asuransi (0%), dan 9 jumlah obat resep BPJS yang diganti (1%). / Pharmacy services in hospitals have minimum standards that must be achieved, to meet these criteria, of course, optimal services are needed by prioritizing the quality of drugs and their use. Improvements in meeting the need for drug availability and compliance with the formulary as well as being cost-effective are very influential because they have an impact on the fulfillment and non-fulfillment of prescription services. The purpose of this study was to determine the percentage of R/drug in prescriptions that were fulfilled and R/drugs on prescriptions that were not fulfilled based on prescription sheets and system input. This research method is descriptive retrospective by searching secondary data on prescription sheets and input data on a computer with data collection tables. Based on the minimum standard of pharmacy services in hospitals, the percentage of achieving prescription services according to the formulary is 100% so that to achieve this figure, it is important to evaluate the pharmacy services that are gradually increasing to be good. Results of research conductedbased on a total of 1209 drugs, the total number of drugs fulfilled were 1098 drugs (91%) consisting of 139 total prescription drugs fulfilled (94%), 59 total prescription drugs for insurance (92%), and 900 total prescription drugs for BPJS fulfilled (90%). The number of drugs that were not fulfilled were 98 (8%) consisting of 5 total unfulfilled general prescription drugs (3%), 5 insurance prescription drugs (8%), and 88 unfulfilled BPJS prescription drugs (9%). The number of drugs replaced were 13 drugs (1%) consisting of 4 substituted general prescription drugs (3%), none for insurance prescription drugs (0%), and 9 BPJS prescription drugs replaced (1%).

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