Astuti, Ririn Yuli (2019) Strategi komunikasi pemasaran ovo dalam mensosialisasikan ovo sebagai alat transaksi digital. Masters thesis, Universitas Pelita Harapan.
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Abstract
OVO provides digital transactional solutions using applications via cell
phones, therefore, the purpose of this study is to explore, describe, and analyze
OVO's marketing communication strategy in promoting OVO as a digital
transaction tool. The researcher used the concept of Integrated Marketing
Communication (IMC) to analyze this research, and the type of research used was
the method of qualitative content analysis. Data collection is done by using
interviews, observation, and documentation studies. The conclusion of all the
marketing communication strategies that have been carried out, based on the
findings, shows that the most prominent marketing communication strategy that
appears to produce results is by distributing marketing and sales teams to the field.
Suggestions from researchers, do not let the strategy actually make the audience
experience a bad experience, because the public is aware of the existence of OVO,
not necessarily they want to use OVO, especially if they have had previous bad
experiences, and OVO must continue to pay attention to audiences who are already
users, in order to make OVO users want to promote OVO voluntarily to their
relatives, thus benefiting OVO itself, because it creates word of mouth
communication. / OVO memberikan solusi bertransaksi secara digital dengan menggunakan
aplikasi melalui telepon seluler, oleh sebab itu, tujuan dari penelitian ini adalah
untuk mengeksplorasi, mendeskripsi, dan menganalisis strategi komunikasi
pemasaran OVO dalam mensosialisasikan OVO sebagai alat transaksi digital.
Peneliti menggunakan konsep Integrated Marketing Communication (IMC) untuk
menganalisis penelitian ini, dan jenis penelitian yang digunakan adalah metode
analisis isi kualitatif. Pengumpulan data dilakukan dengan menggunakan
wawancara, observasi, dan studi dokumentasi. Kesimpulannya dari semua strategi
komunikasi pemasaran yang telah dilakukan, berdasarkan hasil temuan
menunjukkan, bahwa strategi komunikasi pemasaran yang paling mengemuka dan
terlihat membuahkan hasil adalah dengan menyebarkan tim marketing dan sales ke
lapangan. Saran dari peneliti, jangan sampai strategi yang dilakukan justru
membuat khalayak mengalami pengalaman buruk, karena khalayak yang sadar
akan keberadaan OVO, belum tentu mereka mau menggunakan OVO, apalagi jika
sudah mengalami pengalaman buruk sebelumnya, serta OVO harus terus
memperhatikan khalayak yang sudah menjadi pengguna, agar bisa membuat para
pengguna OVO mau mempromosikan OVO dengan sukarela ke kerabat mereka,
sehingga menguntungkan OVO itu sendiri, karena menciptakan komunikasi dari
mulut ke mulut.
Item Type: | Thesis (Masters) |
---|---|
Creators: | Creators NIM Email ORCID Astuti, Ririn Yuli NIM00000031892 UNSPECIFIED UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Winter, Riani E. Inkiriwang NIDN9903014780 UNSPECIFIED |
Additional Information: | T 89-16 AST s |
Uncontrolled Keywords: | Integrated Marketing Communication (IMC) ; Marketing Communication Strategy ; OVO |
Subjects: | H Social Sciences > HM Sociology > HM 1201-1216 Communication |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Faculty of Social and Political Science > Master of Communication Science Current > Faculty/School - UPH Karawaci > Faculty of Social and Political Science > Master of Communication Science |
Depositing User: | Users 15 not found. |
Date Deposited: | 06 Nov 2019 04:01 |
Last Modified: | 16 Aug 2021 03:56 |
URI: | http://repository.uph.edu/id/eprint/4969 |