Matasak, Yeremia Vito (2019) Perlindungan hukum terhadap pengguna aplikasi go-food ditinjau dari undang-undang nomor 8 tahun 1999 tentang perlindungan konsumen. Masters thesis, Universitas Pelita Harapan.
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Abstract
The world of digital-based trade transactions is a new breakthrough in the business
world, where the relationship between consumers and business actors moves from
conventional to electronic-based. The development of the digital economy has a
positive impact on the business world but on the other hand has the tendency to create
legal problems in the aspect of legal protection for. Gofood as one of the services in
the Gojek application is one of the new breakthroughs in the world of digital or
electronic-based trading business that provides services for buying and delivering
food or drinks to consumers. This service is quite widely used by most Indonesian
people, where people as consumers are given the convenience to enjoy a food or
beverage product without making orders directly to a restaurant, but only by ordering
via smartphone consumers can get food / drinks as desired. The problem that arises
from this service is that the price listed in the application turns out to be different from
the actual price. This writing discusses the regulation of trade transactions through
application applications in the perspective of national law and the protection of
application users in Law Number 8 of 1999 concerning Consumer Protection. From
the problems in this paper, the authors conclude that trade transactions through the
Gojek application in the gofood service have not fulfilled the provisions of the Civil
Code and Information and Electronic Transactions Law relating to the legal terms of
the agreement or electronic contract, where the a lawful cause because of misleading
information about the price of goods which becomes a prohibition in the Consumer
Protection Act. There has been a violation of Article 10 of the Consumer Protection
Law regarding misleading information on prices of goods. So from that consumers
and non-governmental organizations to take efforts and legal mechanisms that have
been regulated in consumer protection laws. / Dunia transaksi perdagangan berbasis digital merupakan suatu terobosan baru dalam
dunia usaha, dimana hubungan antara konsumen dan pelaku usaha bergerak dari
konvensional menjadi ke arah yang berbasis elektronik. Perkembangan ekonomi
digital memberikan dampak positif bagi dunia usaha namun disisi yang lain
bertendensi menimbulkan permasalahan hukum dalam aspek perlindungan hukum
bagi . Gofood sebagai salah satu layanan dalam aplikasi gojek merupakan salah satu
terobosan baru dalam dunia usaha perdagangan yang berbasis digital/ elektonik yang
memberikan pelayanan pembelian serta pengantaran makanan/minuman bagi
konsumen. Layanan ini cukup banyak digunakan oleh sebagian besar masyarakat
Indonesia, dimana masyarakat sebagai konsumen diberikan kemudahan untuk
menikmati suatu produk makanan/minuman tanpa melakukan pesanan secara
langsung ke suatu restoran, namun hanya dengan melakukan order melalui
smartphone konsumen dapat mendapatkan makanan/minuman sesuai yang
dikehendaki. Masalah yang timbul dari layanan ini adalah harga yang dicantumkan
dalam aplikasi ternyata berbeda dengan harga yang sebenarnya. Penulisan ini
membahas tentang pengaturan mengenai transaksi perdagangan melalui aplikasi gojrk
dalam perspektif hukum nasional dan perlindungan pengguna aplikasi dalam UndangUndang Nomor 8 Tahun 1999 tentang Perlindungan Konsumen. Dari permasalahan
dalam penulisan ini, penulis berksimpulan bahwa transaksi perdagangan melalui
aplikasi gojek dalam layanan gofood belum memenuhi ketentuan Kitab UndangUndang Hukum Perdata dan Undang- Undang Informasi dan Transaksi elektronik
yang berkaitan dengan syarat sahnya perjanjian dan/ atau kontrak elektronik, dimana
tidak terpenuhinya unsur suatu sebab yang halal karena adanya informasi yang
menyesatkan mengenai harga barang yang menjadi suatu larangan dalam UndangUndang Perlindungan Konsumen. Telah terjadi pelanggaran atas pasal 10 UndangUndang Perlindungan Konsumen mengenai informasi harga barang yang
menyesatkan. Maka dari itu lembaga swadaya masyarakat perlu untuk membina
konsumen untuk mensosialisasikan hak-hak konsumen serta menempuh upaya hukum
atas pelanggaran teresbut sesuai dengan Undang- Undang perlindungan konsumen.
Item Type: | Thesis (Masters) |
---|---|
Creators: | Creators NIM Email ORCID Matasak, Yeremia Vito NIM01659170020 UNSPECIFIED UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Silalahi, Udin NIDN0320095801 UNSPECIFIED |
Additional Information: | T 59-17 MAT p |
Uncontrolled Keywords: | Consumer Protection ; Electronic Information and Transactions ; Civil Code |
Subjects: | K Law > K Law (General) |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Faculty of Law > Master of Law Current > Faculty/School - UPH Karawaci > Faculty of Law > Master of Law |
Depositing User: | Users 15 not found. |
Date Deposited: | 26 Nov 2019 09:07 |
Last Modified: | 10 Nov 2021 06:17 |
URI: | http://repository.uph.edu/id/eprint/5784 |