Jonatan, Charity Leticia, Cahyadi, Leony and Fabianto, Jennifer (2024) COMMUNICATION SKILLS TRAINING FOR FRONT OFFICE DEPARTMENT IN A HOTEL FOR STUDENTS AT GEMA GAWITA VOCATIONAL HIGH SCHOOL TANGERANG. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
It is important to have high skilled workers in the tourism industry in order to
fulfil customer satisfaction. Workers in the hospitality industry should get a specific job
training based on their job as it will create a better reputation for the hotel. The need for
training no matter where you stand in the education level is crucial, especially in an
industry that requires skilled workers with proper training and knowledge. There are
workers in the hospitality in Indonesia that mostly comes from vocational schools, which
triggers a gap from the expectation of the hospitality industry and the curriculum of the
vocational school. It is observed that Gema Gawita Vocational High School does not offer
classes regarding communication skills in the front office department in a hotel. Therefore,
the purpose of this community service was to give a training session for the students at
Gema Gawita Vocational School regarding the communication skills that are needed in
the front office department. The result of the training program is evaluated using a pre –
test and post – test that is distributed to the participants. The result found a significant and
positive effect of the training program which is seen in the comparison of the result of the
pre – test and post – test and by the feedback form that is distributed.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Jonatan, Charity Leticia NIM01541200030 charityleticia@gmail.com UNSPECIFIED Cahyadi, Leony NIM01541200069 leony.hellena@gmail.com UNSPECIFIED Fabianto, Jennifer NIM01541200008 jenniferfabianto@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Yulius, Kevin Gustian NIDN20160193 kevin.yulius@uph.edu |
Uncontrolled Keywords: | training, communication skills, front office department, Gema Gawita |
Subjects: | T Technology > TX Home economics > TX 901-953 Hospitality Industry |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Faculty of Tourism > Hotel Management Current > Faculty/School - UPH Karawaci > Faculty of Tourism > Hotel Management |
Depositing User: | Charity Leticia Jonatan |
Date Deposited: | 29 Jan 2024 03:37 |
Last Modified: | 23 Feb 2024 10:02 |
URI: | http://repository.uph.edu/id/eprint/60664 |