Christanza, Yesaya Diego (2016) Usulan desain amplifier dengan metode quality function deployment (studi kasus pada UD. Turbosound. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
Desain produk menjadi bagian yang tidak terlepaskan dalam sektor
manufaktur dan marketing di dalam dunia industri. Prosesnya adalah dengan cara
menggali dan mengidentifikasi keinginan pelanggan terhadap produk yang akan
diproduksi (manufaktur) untuk kemudian ditawarkan kepada konsumen
(marketing). Mengingat berbagai produk saingan telah banyak memberikan inovasi
seturut perkembangan teknologi yang ada, muncul pula suatu desakan bagi UD.
Turbosound untuk berusaha menerjemahkan keinginan pelanggan ke dalam Bahasa
teknis yang digunakan dalam pembuatan produk Amplifier.
Tujuan dari penelitian ini adalah berusaha memberikan penjabaran terhadap
keinginan pelanggan serta menerjemahkan keinginan tersebut ke dalam bahasa
teknis yang nantinya dapat diproses oleh UD. Turbosound ke dalam sisi
manufaktur. Di dalam prosesnya diperlukan juga untuk menganalisis tingkat
kepentingan dari keinginan yang telah dijabarkan oleh pelanggan. Sehingga dapat
dicapai pula suatu peringkat prioritas yang diperlukan dalam melihat bahasa teknis
yang menjadi acuan bagi desain Amplifier.
Dengan menggunakan metode Quality Function Deployment, akhirnya
dapat dilakukan identifikasi keinginan pelanggan akan produk Amplifier serta dapat
dilakukan pula penerjemahan keinginan pelanggan tersebut ke dalam suatu bahasa
teknis yang memperhatikan tingkat prioritas serta hubungan yang ada di dalam
setiap bahasa teknis tersebut. Hasil penelitian menunjukkan adanya tiga puluh
empat (34) persyaratan pelanggan terkait produk Amplifier Turbosound yang
menjadi kebutuhan dan sesuai dengan keinginan pelanggan. Didapatkan pula dua
puluh delapan (28) konsep dan desain faktor berdasarkan respon teknis dalam
metode QFD. Lima faktor proritas respon teknis yang harus diutamakan oleh UD.
Turbosound berdasar hasil pembobotan yang dilakukan adalah tingkat kualitas
komponen, desain berdasarkan antropometri manusia, kemudahan dalam
mempelajari Amplifier (segi interface), pengurangan bobot Amplifier dengan
SMPS, dan tingkat kesesuaian dengan ergonomi. Dalam prosesnya, perlu untuk
dikoreksi juga terkait proses pengukuran kepuasan pelanggan terhadap keinginan
yang diutarakan pelanggan dan bahasa teknis perusahaan. / Product design has been a part which is seen unseparable if it seem to be
connected with manufacture and marketing world. The process is to find out and
identificate customers requirements toward product which need to be manufactured
and will be offered to the customers. However, there are a lot of competitor who
has established their new product with the touch of innovation as a part of increasing
development in technology, this condition, has been triggered UD Turbosound to
translate customer requirements into technical languages which is based materials
for making Amplifier.
The purpose of this research is to give an explanation towards what
customer requirements are and also translate those requirements into technical
languages that can be used on the processs of manufacturing product by UD.
Turbosound. In the process, there is also a need to analyze and classifiy the level of
importances from requirements which have been collected from customers. Hence,
that can be used to determine level of priority in the technical languages as the basic
principal in designing Amplifier.
With the Quality Function Deployment method, finally customer
requirements can be identificated and translated into technical languages wich gave
a focus according its priority and its relation. This research shown thirty four (34)
customer requirements of product Amplifier UD. Turbosound which match with
customer wants. Also, there are twenty eight (28) concept and factor design
according technical responses in QFD method. There are five priority factors which
are need to be put on a first place by UD. Turbosound according weighted moving
average, such as quality of components, design based on human’s anthropometry,
easy to use Amplifier (interface), minimize the weight of Amplifier (using SMPS)
and level of conformity with ergonomy.
In the process there were also a need of correction according how to know
level of customer satisfaction toward customer requirements and technical
languages.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Christanza, Yesaya Diego NIM03320130003 UNSPECIFIED UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email UNSPECIFIED Runtuk, Johan Krisnanto UNSPECIFIED UNSPECIFIED UNSPECIFIED Tambunan, Tigor UNSPECIFIED UNSPECIFIED |
Uncontrolled Keywords: | keinginan pelanggan; bahasa teknis; quality function deployment |
Subjects: | T Technology > T Technology (General) > T55.4-60.8 Industrial engineering. Management engineering |
Divisions: | University Subject > Current > Faculty/School - UPH Surabaya > Faculty of Science and Technology > Industrial Engineering Current > Faculty/School - UPH Surabaya > Faculty of Science and Technology > Industrial Engineering |
Depositing User: | Rafael Rudy |
Date Deposited: | 26 Jan 2024 07:26 |
Last Modified: | 26 Jan 2024 07:26 |
URI: | http://repository.uph.edu/id/eprint/60736 |