Damara, Davy and Harijanto, Felicia Andyny (2025) Analisis pengaruh citra merek dan norma subjektif terhadap niat kunjungan ulang di Nasi Peda Pelangi Jakarta. Bachelor thesis, Universitas Pelita Harapan.
![Title [thumbnail of Title]](http://repository.uph.edu/style/images/fileicons/text.png)
Title.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (223kB)
![Abstract [thumbnail of Abstract]](http://repository.uph.edu/style/images/fileicons/text.png)
Abstract.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (260kB)
![ToC [thumbnail of ToC]](http://repository.uph.edu/style/images/fileicons/text.png)
ToC.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (302kB)
![Chapter 1 [thumbnail of Chapter 1]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter 1.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (457kB)
![Chapter 2 [thumbnail of Chapter 2]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter 2.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (627kB)
![Chapter 3 [thumbnail of Chapter 3]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter 3.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (515kB)
![Chapter 4 [thumbnail of Chapter 4]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter 4.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (800kB)
![Chapter 5 [thumbnail of Chapter 5]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter 5.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (257kB)
![Bibliography [thumbnail of Bibliography]](http://repository.uph.edu/style/images/fileicons/text.png)
Bibliography.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (225kB)
![Appendices [thumbnail of Appendices]](http://repository.uph.edu/style/images/fileicons/text.png)
Appendices.pdf
Restricted to Repository staff only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (7MB)
Abstract
Nasi Peda Pelangi Jakarta merupakan restoran yang menyajikan makanan khas Indonesia dengan konsep keberlanjutan. Namun, untuk memastikan keberlanjutan bisnisnya, penting untuk memahami faktor-faktor yang dapat mempengaruhi niat pelanggan untuk kembali berkunjung. Dalam penelitian ini, peneliti akan meneliti dua faktor utama, yaitu citra merek dan norma subjektif, yang berpotensi mempengaruhi niat kunjungan kembali pelanggan. Penelitian ini bertujuan untuk menganalisis pengaruh citra merek dan norma subjektif terhadap niat kunjungan kembali pelanggan ke Nasi Peda Pelangi Jakarta. Dengan memahami hubungan antara variabel tersebut, hasil penelitian ini diharapkan dapat memberikan wawasan bagi pengelola restoran dalam meningkatkan loyalitas pelanggan serta memperkuat posisi restoran sebagai bisnis berkelanjutan. Pendekatan kuantitatif digunakan dalam penelitian ini dengan metode survei. Data akan dikumpulkan melalui kuesioner yang disebarkan kepada pelanggan yang pernah berkunjung ke Nasi Peda Pelangi Jakarta. Analisis data akan dilakukan menggunakan teknik statistik deskriptif dan inferensial untuk menguji hubungan antara citra merek, norma subjektif, dan niat kunjungan kembali pelanggan. Melalui penelitian ini, peneliti berharap dapat memberikan gambaran mengenai sejauh mana citra merek dan norma subjektif berpengaruh terhadap keputusan pelanggan dalam melakukan kunjungan kembali. Hasil penelitian ini juga diharapkan dapat menjadi dasar bagi restoran dalam merancang strategi pemasaran yang lebih efektif guna meningkatkan loyalitas pelanggan terhadap Nasi Peda Pelangi Jakarta. / Nasi Peda Pelangi is a restaurant that offers traditional Indonesian cuisine with authentic flavours. However, ensuring the long-term sustainability of such business requires an understanding of the factors that influence customers' intention to revisit. This study will examine two key factors: brand image and subjective norms, which may affect customers' revisit intentions. This study aims to analyze the influence of brand image and subjective norms on customers' revisit intentions to Nasi Peda Pelangi Jakarta. By understanding the relationship between these variables, the findings of this study are expected to provide insights for restaurant managers on enhancing customer loyalty and strengthening the restaurant’s position as a sustainable business. This study employs a quantitative approach using a survey method. Data will be collected through questionnaires distributed to customers who have visited Nasi Peda Pelangi Jakarta. The data will be analyzed using descriptive and inferential statistical techniques to examine the relationship between brand image, subjective norms, and customers’ revisit intentions. Through this study, we aim to provide an overview of the extent to which brand image and subjective norms influence customers’ decisions to revisit a sustainable restaurant. The findings of this study are also expected to serve as a foundation for restaurants in designing more effective marketing strategies to enhance customer loyalty toward the Nasi Peda Pelangi Jakarta.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Damara, Davy NIM01541200135 damaradavy@gmail.com UNSPECIFIED Harijanto, Felicia Andyny NIM01541210044 feliciaandyny@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Hulu, Meitolo NIDK20200121 meitolo.hulu@uph.edu Thesis advisor Indra, Febryola NIDK20180108 febryola.indra@uph.edu |
Uncontrolled Keywords: | citra merek; norma subjektif; niat kunjungan kembali; Nasi Peda Pelangi Jakarta. |
Subjects: | T Technology > TX Home economics > TX 901-953 Hospitality Industry |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Faculty of Tourism > Hotel Management Current > Faculty/School - UPH Karawaci > Faculty of Tourism > Hotel Management |
Depositing User: | Davy Damara |
Date Deposited: | 28 Jul 2025 02:02 |
Last Modified: | 28 Jul 2025 02:02 |
URI: | http://repository.uph.edu/id/eprint/69700 |