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Stin, Rachelia (2022) Analisis pengaruh performance expectancy, effort expectancy, social influence, facilitating condition, hedonic motivation, dan habit yang mempengaruhi behavioral intention dan pada akhirnya use behavior pada pengguna aplikasi dana di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Octarini, Margareta Sheila (2021) Analisis pengaruh food quality, service quality, atmospherics, others customer terhadap customer loyalty melalui positive emotions dan negative emotions pada pelanggan Restoran Marugame Udon Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Avissa, Maria Chrysilla (2021) Analisis pengaruh perceived quality, perceived ease of use, design, applications, price, customer support, corporate image, switching barriers, terhadap customer loyalty melalui customer satisfaction pada pengguna Xiaomi di Surabaya = Analysis of perceived quality, perceived ease of use, design, applications, price, customer support, corporate image, switching barriers, on customer loyalty through customer satisfaction on Xiaomi user in Surabaya. Bachelor thesis, Universitas Pelita Harapan.