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Handoko, Rudyanto (2016) Pengaruh motivasi pelanggan untuk melakukan komplain terhadap pembuatan konten melalui media internet dan sikap atas respons perushaan e-commerce. Masters thesis, Universitas Pelita Harapan.

Santosa, Erwin (2016) Pengaruh self connection with music dan intimacy with artist pada komitmen afektif serta dampaknya terhadap kesetiaan artis. Masters thesis, Universitas Pelita Harapan.

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