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Mawaddah, Shafira (2023) Analisis pengaruh peace of mind, moments of truth, outcome focus, product experience terhadap customer satisfaction, brand loyalty dan pada akhirnya word of mouth pada pelanggan hotel cambridge di Medan. = Analysis of the influence of peace of mind, moments of truth, outcome focus, product experience on customer satisfaction, brand loyalty and ultimately word of mouth on cambridge hotel customers in Medan. Masters thesis, Universitas Pelita Harapan.
Massie, Vincenzo Eulogia Stillman (2023) Analisis perilaku consumer value melalui attitude konsumen terhadap online buying behavior konsumen platform e-commerce shopee di Manado pada saat pandemi covid-19. Masters thesis, Universitas Pelita Harapan.
Tan, Glorya Christiany (2023) Analisis pengaruh merchandise value, internal shop environment, interaction with staff, merchandise variety, presence interaction other customers, dan in-shop emotions terhadap intention to repatronage melalui customer satisfaction pada pelanggan MR DIY Tunjungan Plaza Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Wonua, Armando Dasilva (2023) Analisis pengaruh service output quality, quality of staff, corporate image, perceived price terhadap customer loyalty melalui customer satisfaction pada pelanggan jasa kursus mengemudi mobil nyetirkuy di Surabaya. Masters thesis, Universtitas Pelita Harapan.
Charistianty, Agatha (2023) Pengaruh overall e-service quality terhadap repurchase intention, word of mouth, dan site revisit melalui customer satisfaction dan customer trust pada pelanggan shopee di Surabaya. Masters thesis, Universtitas Pelita Harapan.
Ngantung, Alinda Kireina (2022) Analisis pengaruh convenience, design, trustworthiness, price, dan various food choices terhadap perceived value, attitude towards food delivery apps dalam membentuk intention to continuously use pada pelanggan shopeefood di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Seran, Chrisantus Yobelto (2022) Analisis pengaruh self congruity, functional congruity, perceived value, dan attractiveness of alternatives terhadap customer satisfaction dan pada akhirnya customer loyalty pelanggan MR D.I.Y di Kupang. Bachelor thesis, Universitas Pelita Harapan.
Massie, Vincenzo Eulogia Stillman (2022) Analisis perilaku technology readiness, perceived quality, melalui attitude konsumen terhadap usage intention self service technology toko retail Hypermart Manado Town Square = Behavioral Analysis of technology readiness, perceived quality, through customer attitude to usage intention of self service technology at hypermart retail store Manado Town Square. Bachelor thesis, Universitas Pelita Harapan.
Wagiu, Felicia Veronica (2022) “Anlisis pengaruh service quality, store atmosphere, price fairness, melalui satisfaction terhadap loyalty konsumen kopi kenangan di kawasan megamas Manado”. Bachelor thesis, Universitas Pelita Harapan.
Theli, Kelvin Andreas (2022) Analisis faktor convenience, design, trustworthiness, price dan various food choices terhadap intention to continuously use melalui perceived value dan attitudes towards food delivery apps pada pengguna Shopee food di Surabaya = analysis faktor convenience, design, trustworthiness, price dan various food choices factors on intention to continuously use through perceived value dan attitudes towards food delivery apps on Shopee food users in Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Yofri, Charles (2021) Analisis learning, novelty, escapism,enjoyment, social value, dan value for money terhadap purchase growth dalam membentuk customer loyalty pada pengguna Tokopedia di Surabaya. Masters thesis, Universtitas Pelita Harapan.
Jo, Jessica Chelsia (2021) Analisis pengaruh service quality, social enjoyment, cleanness, aesthetics, cost terhadap customer satisfaction dan customer loyalty pelanggan cafe and resto Tuna House di Manado cabang Karangria, Tikala dan Paniki. Bachelor thesis, Universtitas Pelita Harapan.
