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Matthew, Yeremia (2022) Analisis pengaruh employee behaviour, physical evidence, room amenities, food quality terhadap customer satisfaction dalam membentuk behavioural intentions pada tamu di Hotel The Apurva Kempinski. Bachelor thesis, Universitas Pelita Harapan.
Yulianto, Daniel Christian (2021) Analisis pengaruh food quality, price, environment, dan service quality terhadap customer loyalt melalui customer satisfaction pada pelanggan Source Coffee di Sidoarjo. Bachelor thesis, Universitas Pelita Harapan.
Tuhuteru, Adriella Sartje (2021) Analisis pengaruh perceived ease of use, network externalities, trust dan brand value terhadapt satisfaction dan intention to use pada pengguna aplikasi klik indomaret di kota Ambon. Bachelor thesis, Universitas Pelita Harapan.
Dewi, Irine (2021) Analisis pengaruh site organization, reliability, responsiveness, user friendliness, personal need, efficiency, terhadap satisfaction yang membentuk loyalty pada pengguna ovo di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Liestyawan, Grace (2020) Analisa faktor-faktor yang mempengaruhi customer trust, customer satisfaction dan customer loyalty pada pelanggan Shopee di Surabaya = Analysis factors that affecting customer trust, customer satisfaction and customer loyalty on Shopee customers in Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Komaling, Franklin (2020) Analisis pengaruh efficiency, requirement fulfillment, system accessibility, dan privacy dalam membentuk customer satisfaction dan customer loyalty pada pelanggan Shopee di Manado. Bachelor thesis, Universitas Pelita Harapan.
Suasa, Fiona (2020) Analisis pengaruh perceived organizational support, extrinsic work values, intrinsic work values， emotional exhaustion, cynicism, dan reduced professional efficacy terhadap organizational citizenship behaviour (ocb) dan pengaruh ocb terhadap job performances pekerja paruh waktu di Surabaya = "Analysis of the influence of perceived organizational support, extrinsic work values, intrinsic work values, emotional exhaustion, cynicism, and reduced professional efficacy on organizational citizenship behavior (ocb) and ocb’s influence on surabaya part timer’s job performance”. Bachelor thesis, Universitas Pelita Harapan.
