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Putra, Jason Akira Eka (2022) Analisis pengaruh customer orienttaion, competitor orientation,cross functional integration terhadap cafe performance melalui marketing programs pada cafe merci di sidoarjo. Bachelor thesis, Universitas Pelita Harapan.
Lembang, Calvin Gamaliel (2022) Analisis pengaruh utilitarian value, web informativeness, web entertainment, dan hedonic value, terhadap e-loyalty melalui e-satisfaction pada pelanggan aplikasi Tokopedia di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Wijaya, Jonathan Clarence (2022) Analisis pengaruh reliability, feature, design, shipping, reputation terhadap customer loyalty melalui customer satisfaction pada pelanggan aplikasi tokopedia di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Sutanto, Frilianti Renata Arsel (2022) Pengaruh trust, service quality, functional value dan emotional value terhadap customer satisfaction pada nasabah bank Mandiri di kota Raha, Sulawesi Tenggara. Bachelor thesis, Universitas Pelita Harapan.
Putri, Cicilia Veronika (2021) Analisis pengaruh atmospherics, food quality, service quality, other customers terhadap brand preference melalui brand image, customer satisfaction dan brand trust pada pelanggan Pepper Lunch Pakuwon Mall Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Astawakra, Wayan (2021) Analisis pengaruh physical environment, food quality, customer orientation, communication, relationship benefits, price fairness terhadap customer loyalty melalui relationship quality pada pelanggan Restoran Geprek Bensu di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Nodjeng, Tiara Fanesa (2021) Analisis pengaruh perceived quality, price, perceived innovativeness, dan perceived popularity terhadap repurchase intention melalui customer satisfaction pada pelanggan aplikasi Soco by Sociolla di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Negari, Rahardyani Sekar (2021) Analisis pengaruh consumption value terhadap customer satisfaction dan customer trust untuk membentuk customer loyalty pada konsumen kemasan air minum dalam kemasan merek cleo eco shape di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Gunawan, Renaldo (2020) Analisis pengaruh food quality, customer service, service pricing, value-added service, terhadap customer satisfaction dan customer loyalty pelanggan carl's junior di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
